Lead — Retail Customer Service
Job in
Cottage Grove, Washington County, Minnesota, 55016, USA
Listed on 2026-07-25
Listing for:
PetSmart
Full Time
position Listed on 2026-07-25
Job specializations:
-
Retail
Retail Associate/ Customer Service, Customer Service Rep, Retail Sales, Retail Support -
Customer Service/HelpDesk
Retail Associate/ Customer Service, Customer Service Rep
Job Description & How to Apply Below
Pet Smart’s Experience Lead (Retail Customer Service Lead) delivers exceptional customer service to pet parents while upholding the company’s vision, values, and strategy. This role drives pet parent experience strategies through loyalty programs, events, and promotions, with shared responsibility for safety, cleanliness, merchandising, and associate engagement.
The role requires leading by example, training and coaching team members, ensuring timely execution of tasks, and promoting a positive,
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