Assistant Store Manager - Cottage Grove

Job Summary

The Assistant Manager is responsible for aiding the Store Manager with the overall store operation, including collection of donations, processing, sales, personnel management, financial performance, and loss‑control activities. The role must adhere to Goodwill Industries of Lane and South Coast Counties rules, policies, and safety procedures.

• Oversee proper handling and processing of incoming and outgoing donations, including on‑site donations, merchandise, processing goods, salvage goods, and waste.
• Maximize used‑goods processing through sorting, preparing, and pricing items for sale to meet or exceed production goals.
• Maximize sales performance through proper rotation, display, signage, and kaizen efficiencies.
• Execute proper pricing according to price and tag guidelines.
• Order merchandise and ensure adequate processing quantities to replenish merchandise on hand.
• Ensure quality customer service is provided by employees in a timely and courteous manner to all shoppers, donors, and employees.
• Respond to customer complaints or inquiries.
• Meet or exceed Mystery Shopper goal average of 90%.
• Maintain open communication at all levels in the store.
• Properly manage program participants assigned to the store.
• Operate the business to pass retail audits with at least 90% or higher.
• Maintain sales‑floor appearance, cleanliness, and shopping environment, including floor care, fitting rooms, cash register, customer service areas, aisles, trash cans, lights, restrooms, glass showcases, window ledges, and doors.
• Maintain doors, odor control, cash registers, and restrooms in proper working order.
• Maintain appearance of building exterior and parking lot, including windows, doors, sidewalks, parking‑lot lights, dumpster area, landscape, stray shopping carts, store entry, and signage.
• Maintain proper area appearance, housekeeping, kaizen, and overall work environment; keep all machinery in proper working order.
• Maintain an open dialogue with the Vice President of Retail Operations regarding any development within the scope of the Assistant Store Manager.
• Ensure subordinate management personnel are given the tools necessary to meet expectations and hold them accountable.
• Perform routine inspections ensuring compliance with all GILSCC policies and procedures.
• Develop smooth, cooperative working relationships with peers and subordinates.
• Assist Store Manager with managing the store budget: maintain position control, achieve processing goals, generate revenue, and control expenses.
• Meet assigned daily and monthly production and sales goals.
• Ensure the store is stocked to full capacity at all times.
• Maintain safe working conditions and properly train employees in a safe manner; hold safety meetings and designate a Safety Ambassador.
• Ensure the store and premises are kept clean; address safety hazards and train employees on procedures.
• Report, investigate, and correct loss‑prevention matters in a timely manner.
• Ensure proper operation of store security and safety systems, including door locks, alarms, office door, bank deposits, safe, incident reports, fire extinguishers, and cash‑handling procedures.
• Ensure proper handling of cash through enforcement of cash register procedures and accurate report submission.
• Hire, train, and direct store personnel to provide an efficient and effective workforce and maintain morale.
• Plan and prepare work schedules and assign employees to perform specific duties.
• Train and supervise employees engaged in sales, donation processing, and donation center.
• Communicate store reports, personnel status changes, and rehabilitation information accurately and promptly.
• Evaluate performance of all store personnel in a timely and fair manner.
• Effectively manage the store to ensure proper adherence by staff to company policies and procedures; utilize HR‑recommended interventions for discipline.
• Assist Store Manager with supervision of all store employees.
• Carry out supervisory responsibilities in accordance with organizational policies and applicable laws.
• Assist in training employees, planning, assigning, and directing work; appraising performance; rewarding and disciplining…