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Customer Service Rep

Escalations Account Manager: Elevate Member Experience

Job in Cottonwood Heights, Salt Lake County, Utah, USA
Listing for: Social Finance, Inc. (SoFi)
Full Time position
Listed on 2026-02-28
Job specializations:
  • Customer Service/HelpDesk
    Customer Service Rep
Salary/Wage Range or Industry Benchmark: 21.6 - 27 USD Hourly USD 21.60 27.00 HOUR
Job Description & How to Apply Below
A next-generation financial services company in Jacksonville seeks an Escalations Account Manager to enhance member experience by resolving complaints and implementing process improvements. This role requires problem-solving skills and the ability to communicate effectively across teams, ensuring member issues are handled efficiently. The ideal candidate will be adaptable in a dynamic environment and committed to excellent customer service. Compensation ranges from $21.60 to $27.00 per hour, plus bonuses and benefits.

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