Guest Operations Communications Specialist

## Guest Operations Communications Specialist Apply locations:
Cottonwood Heights, UT (Corporate Headquarters) time type:
Full time posted on:
Posted 2 Days Agojob requisition :
JR100035
** Already Part of Team Breeze?
** Current Breeze Airways Team Members should apply through the internal careers site in Workday and
*** should not submit
*** an application through this external posting.

Breeze is hiring- join us!
The Guest Operations Communications Specialist works in the Breeze Operations Control Center (OCC) to monitor disruptions and send timely and accurate flight-level notifications with the goal of improving the Guest Experience. The primary role is to keep Guests and internal stakeholders informed and updated during irregular operations.#
** Here’s what you’ll do
*** Actively monitor the status of Breeze flights and identify potential disruptions
* Document flight status updates in internal systems
* Send proactive flight-level notifications in a timely manner
* Collaborate consistently across teams inside and outside of the OCC to provide recovery solutions for unique operational challenges
* Monitor flights for high-need situations that require additional recovery options or higher-touch attention and coordinate follow through
* Regularly audit and update communication templates to comply with regulatory and policy updates
* Monitor sentiment on disupted flights and escalate concerns as needed
* Communicate effectively with internal stakeholders to ensure alignment
* Provide regular reporting and insights to leadership
* Work in multiple programs and on multiple screens simultaneously
* Mentor others as skillset expands
* Share peer-to-peer feedback with a growth mindset
* Participate in improving the overall Guest Experience by recommending improved processes
* Maintain punctuality and consistent attendance
* Other duties as assigned
* Achieve performance measure and adhere to established standards in conjunction with Breeze Aviation Group Values of Safety, Kindness, Integrity, Ingenuity, and Excellence.#
** Here’s what you need to be successful**##
** Minimum Qualifications
*** High School Diploma or General Education Development (GED) Diploma
* Two (2) years experience in written communication
* One (1) year experience in airline operations
* Strong written and verbal communications skills
* Ability to work in a fast-paced, high-pressure environment
* Basic proficiency with Microsoft Office 365 and ability to learn new systems quickly
* Flexible and able to work at any time, including nights, weekends, and holidays
* Must have authorization to work in the US as defined by the Immigration Reform Act of 1986
* Must be at least 18 years of age.
* Self-starter with a positive attitude and strong desire for success
* Identify safety and/or security concerns, issues, incidents, or hazards that should be reported and report them whenever possible and by any means necessary including Breeze’s confidential reporting systems:
Aviation Safety Action Program (ASAP) or Safety Action Report (SAR)
* Potential need to be available to respond on short notice as occasional overtime may be required to support irregular operations.##
** Preferred Qualifications
*** College degree
* 1-2 years customer service experience
* 65 WPM typing skills
* Bi-lingual (English and Spanish)
* Navitaire PSS experience##
** Skills/Talents
*** Technical writing proficiency
* Excellent reading comprehension
* Problem-solving and critical thinking
* Strong attention to detail
* Organizational and prioritization skills
* Ability to work under pressure
* Exemplifies Breeze’s safety culture, values, and mission##
** Physical Demands & Working Conditions
*** Prolonged periods of sitting at a desk and working on a computer
* Frequent use of hands and fingers for…