IT Support Engineer AOM), One Medical IT Support

Job Description

Final date to receive applications:
Feb 8, 2026

One Medical is a primary care solution challenging the industry status quo by making quality care more affordable, accessible and enjoyable. We’re on a mission to transform healthcare, improving the experience for everyone involved—patients, providers, employers and health networks. Our seamless in‑office and 24/7 virtual care services, on‑site labs, and programs for preventive care, chronic care management, common illnesses and mental health concerns have delighted people for the past fifteen years.

In February 2023, One Medical joined Amazon. Together, we deliver exceptional health care to more consumers, employers, care team members and health networks to achieve better health outcomes. We’re building a diverse, driven and empathetic team that thrives in an environment where everyone can succeed.

We’re looking for a passionate IT Support Associate to ensure that our clinical teams, administrators, and corporate staff have the IT support they need to perform their jobs efficiently.

In this role you will report directly to the IT Manager, providing technical assistance and troubleshooting for internal users across our nationwide network of medical offices. Your main responsibility will be supporting the phone, chat, and ticket support queues, resolving technical issues, and ensuring seamless IT operations.

• Serve as the first point of contact for One Medical users, documenting support calls and resolutions using our ticketing system.
• Respond to and troubleshoot support IT requests via phone, chat, and ticketing system, ensuring timely and efficient support.
• Collaborate with a dedicated IT support team to diagnose and resolve technical issues.
• Provide remote support to employees, ensuring all incidents are addressed in a professional, timely and efficient manner.
• Install and configure hardware/software issues across Windows, macOS and Chrome OS environments.
• Observe and ensure compliance with security and system configuration standards as well as HIPAA regulations.
• Contribute to and maintain the IT knowledge base, ensuring documentation is accurate and up to date.
• Assist in workflow improvements.
• Adhere to shift schedules and timeliness.
• Work flexible shifts, including weekends and  willing and able to come to Amazon corporate sites with 24‑hour notice where occasionally required.

• 1+ years of Windows Server technologies: AD, DFS, Print Services, SCCM experience
• 2+ years of troubleshooting in a multi‑user high availability environment
• 2+ years of PC repair, troubleshooting, deployment and liquidation experience
• 1+ year of IT client, server, and network service delivery experience
• 2+ years of networking (DNS, DHCP, SSL, OSI Model, TCP/IP) experience
• 2+ years of corporate setting Windows, Mac or Linux operating systems support experience
• 2+ years of supporting and maintaining a corporate network environment experience
• High school or equivalent diploma

• 2+ years of computer networking experience
• Experience supporting video conference and teleconference equipment

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Salary: $25.00 – $41.00 USD hourly (USA, UT, Virtual Location – Utah – $25.00 – $41.00 USD hourly). Final compensation will be determined based on factors including experience, qualifications, and location.

Amazon also offers comprehensive benefits including health insurance, 401(k) matching, paid time off, and parental leave. Learn more about our benefits at (Use the "Apply for this Job" box below)..