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L3 Support Engineer; Python & MongoDB

Job in Cottonwood Heights, Salt Lake County, Utah, USA
Listing for: Avance Consulting
Full Time position
Listed on 2026-02-12
Job specializations:
  • IT/Tech
    IT Support, Cloud Computing
Salary/Wage Range or Industry Benchmark: 80000 - 100000 USD Yearly USD 80000.00 100000.00 YEAR
Job Description & How to Apply Below
Position: L3 Support Engineer (Python & MongoDB)

Overview

Role Overview:We are seeking an experienced L3 Support Engineer to join our team, specializing in Python-based applications and Mongo

DB databases. The ideal candidate will provide advanced technical support, troubleshoot complex issues, and collaborate with development and operations teams to ensure system reliability and performance.

Responsibilities
  • Serve as the escalation point for complex technical issues related to Python applications and Mongo

    DB databases.
  • Diagnose, analyze, and resolve production incidents, ensuring minimal downtime and data integnity.
  • Develop and maintain scripts and tools for monitoring, automation, and reporting
  • Document troubleshooting steps, solutions, and best practices for knowledge sharing.
  • Participate in on-call rotation and provide timely responses to critical incidents.
  • Communicate effectively with stakeholders, providing updates and post-incident reports.
  • Collaborate with development teams to identify root causes and implement long-term solutions
Required

Skills & Qualifications
  • Bachelor’s degree in Computer Science, Information Technology, or related field.
  • 3 years of experience in L3 support or similar roles.
  • Strong proficiency in Python programming, experience with EastAPI framework and scripting.
  • In-depth knowledge of Mongo

    DB.
  • Experience with monitoring tools, log analysis, and incident management.
  • Familiarity with ETL processes and data streaming concepts.
  • Excellent problem-solving and communication skills.
  • Ability to work independently and as part of a team.
Preferred Qualifications
  • Experience with cloud platforms (AWS)
  • Knowledge of key management and encryption best practices.
  • Familiarity with CI/CD pipelines and Dev Ops practices.
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