L3 Support Engineer; Python & MongoDB

Overview

Role Overview:We are seeking an experienced L3 Support Engineer to join our team, specializing in Python-based applications and Mongo

DB databases. The ideal candidate will provide advanced technical support, troubleshoot complex issues, and collaborate with development and operations teams to ensure system reliability and performance.

• Serve as the escalation point for complex technical issues related to Python applications and Mongo
  
  DB databases.
• Diagnose, analyze, and resolve production incidents, ensuring minimal downtime and data integnity.
• Develop and maintain scripts and tools for monitoring, automation, and reporting
• Document troubleshooting steps, solutions, and best practices for knowledge sharing.
• Participate in on-call rotation and provide timely responses to critical incidents.
• Communicate effectively with stakeholders, providing updates and post-incident reports.
• Collaborate with development teams to identify root causes and implement long-term solutions

• Bachelor’s degree in Computer Science, Information Technology, or related field.
• 3 years of experience in L3 support or similar roles.
• Strong proficiency in Python programming, experience with EastAPI framework and scripting.
• In-depth knowledge of Mongo
  
  DB.
• Experience with monitoring tools, log analysis, and incident management.
• Familiarity with ETL processes and data streaming concepts.
• Excellent problem-solving and communication skills.
• Ability to work independently and as part of a team.

• Experience with cloud platforms (AWS)
• Knowledge of key management and encryption best practices.
• Familiarity with CI/CD pipelines and Dev Ops practices.