Inflight Supervisor On Duty

Working at Breeze Airways is an exciting endeavor and a serious commitment to bring “The World’s Nicest Airline” to life. We work cross-functionally with truly awesome Team Members to deliver on our mission: “To make the world of travel simple, affordable, and convenient. Improving our guests travel experience using technology, ingenuity and kindness.”

The Inflight Supervisor on Duty position, serves as a central point of contact for Flight Attendants and cross-functional teams in the OCC; including Inflight Base Supervisors, Crew Services, Dispatch, Tech Ops, and Flight Operations, to ensure smooth and successful operations. Provides on demand support to Flight Attendants and Base leadership during irregular operations, diversions, and emergencies. Coordinates cross function responses, manages crew notifications, tracks performance and attendance, and ensures timely resolutions of any issues.

• Serve as the liaison between Inflight Services Field Supervisors, Crew Services, Airport, Dispatch, Tech Ops, and Flight Operations to contribute to a smooth and successful operation.
• Represent Inflight Services as directed in various meetings and committees, including all daily operational calls.
• Support communications by identifying impacted Flight Attendants, alerting field supervisors, coordinating contact, and prioritizing responses.
• Provide post event care to flight attendants through wellness checks.
• Follow up with Flight Attendants and Inflight Leadership on guest complaints, ensuring they are addressed and escalated as necessary.
• Respond to Inflight related operational delays, ensuring accurate reporting and timely follow up.
• Represent Inflight Services on operational bridge calls, providing Flight Attendant impact insight, contributing solutions, and ensure Inflight considerations are effectively communicated.
• Serve as a resource for Flight Attendants by providing guidance and support in the absence of field leadership or during irregular operations.
• Provide after hours Help Desk support for Flight Attendants, addressing questions, comments, and concerns.
• Deliver daily operational recaps to leadership regarding emergency response, Flight Attendant staffing, and Flight Attendant issues handled or ongoing during shifts.
• Partner with other operational departments on investigation requests.
• Track and analyze Flight Attendant reliability and attendance trends.
• Issue corrective action and deliver coaching as appropriate, working with People Services and Inflight Leadership.
• Manage Crew Pull process for incidents and accidents by triaging and managing conflicting priorities.
• Additional duties as assigned.

• 4+ years leading a diverse workforce
• 3+ years flight attendant experience
• Ability to obtain and maintain current Breeze Airways Flight Attendant Certification
• Experience and proficiency using Microsoft Office (Excel, Word, PowerPoint) professionally for training, QA, and data reporting
• High performance orientation, ability to work well under pressure, prioritize projects, meet deadlines, and maintain flexibility
• Self-starter must have a positive attitude and strong desire for success
• Complete projects on time with minimal supervision, ability to work varied hours when necessary to meet deadlines
• Strong knowledge of the Flight Attendant Manual (FAM), FAA, TSA, DOT regulations, and Demonstrated knowledge of the FAPB.
• Must pass a DOT pre-employment drug test
• Must pass a TSA required fingerprint-based criminal history records check and a Breeze background check
• Outstanding leadership capabilities, with ability to lead, train, and motivate

• 4-year degree or equivalent work experience

• Competent in interpersonal communications (soft skills), collaboration, critical-thinking, and problem solving
• A self-starter with excellent verbal and written communication skills
• Excellent work ethic
• Ability to work in a fast-paced team environment
• Skilled at managing stress and multiple tasks simultaneously
• Proven ability to lead and coach others
• Attention to detail and a highly organized, process-focused aptitude are required to manage the…