Charter Operations Specialist

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The Charter Operations Specialist supports the day-of-operations execution of Breeze’s charter flights, working alongside the Charter Operations team and On-board Charter Representatives (OCRs) to deliver safe, on-time, and seamless service for our charter clients. Reporting to the Manager of Charter Operations, the Specialist serves as an operational point of contact for assigned charter trips, coordinating logistics, monitoring flights from origin to destination, and communicating with internal and external stakeholders in compliance with FAA and TSA regulations.

An exceptional candidate is highly organized, thrives in a fast-paced environment, communicates clearly, brings a data-driven mindset, and understands best practices in airline charter operations.

Here’s what you’ll do Serve as an operational point of contact and subject-matter resource for assigned charter flights, supporting day-of-operations execution alongside the Charter Operations team and On-board Charter Representatives (OCRs)
Coordinate charter trip logistics from origin to destination, including ground handling, catering, fueling, landing and overflight permits, and crew ground transportation

Monitor and flight-follow charter flights in progress, proactively identifying operational issues and supporting irregular operations (IROP) management and recovery plans

Communicate clearly and timely with internal stakeholders (IOCC, Charter Sales, Crew Scheduling, and other operational groups) to relay trip-specific priorities and status

Communicate professionally with external stakeholders (clients, brokers, vendors, and business partners) to understand and support their operational charter needs

Maintain accurate trip records and documentation, and assist with charter invoice reconciliation and cost-savings initiatives as directed

Follow standard work and partner with Safety and Security to ensure compliance and adherence to FAA, TSA, and other federal regulations and guidelines

Provide operational support outside of normal business hours, including nights, weekends, and holidays, as needed to cover day-of-operations

Achieve performance measures and adhere to established standards in conjunction with Breeze Aviation Group Values of Safety, Kindness, Integrity, Ingenuity, and Excellence May be assigned additional duties and responsibilities as directed by the Manager of Charter Operations Here’s what you need to be successful

Minimum Qualifications High school diploma or equivalent educational achievement3+ years of experience in the airline industry with Customer Service and Ramp Operation knowledge

Must pass a Criminal Background Check and DOT drug test

Must be at least 18 years of age and possess a valid driver’s license

Ability to read, write, and speak English in order to receive and understand instructions, directives, and ensure safety, as well as the ability to interact with charter clients

More than 50% travel will be required

Must be people oriented, highly motivated with a positive and friendly attitude

Must be available to work varied hours including nights, weekends and holidays and must be able to stay late for irregular operations with an ability to work efficiently under time constraints

Must be well groomed and adhere to dress code policy

Must successfully complete all practical and written training

Preferred Qualifications Airline charter operations experience

Skills/Talents Excellent computer skills with functional knowledge of Microsoft Office (MSWord, Excel, PowerPoint)
Excellent written and verbal communication skills

Demonstrated ability to effectively manage multiple concurrent projects, make decisions, and meet deadlines

Ability to read and understand complex documents and rewrite the information in simpler terms

Ability to work from concepts to create completed works

Ability to serve as a liaison between other areas of the company

Ability to work as a Team Member with a strong customer service orientation

Ability…