IT Help Desk Specialist II

IT Help Desk Specialist II
Hybrid | Cottonwood, AZ | Full-Time

Pay - Starting at $24 an hour

Be the friendly first call when technology needs to just work.

At Spectrum Healthcare Group, we're looking for an IT Help Desk Specialist to be the go-to person for staff across our organization. The calm, capable presence who gets people unstuck so they can get back to caring for our communities. Based on-site at our Cottonwood campus, you'll support not just the staff on-site, but remote users and team members across our other Arizona locations as well.

This role starts fully on-site, with the option to shift to a hybrid schedule after your first 90 days.

• Field requests from staff wherever they are - walk-ups at the Cottonwood IT office, plus phone calls, instant messages, and help desk tickets from remote users and staff at our other facilities
• Troubleshoot and resolve hardware, software, and VOIP phone issues, pulling in other IT staff or vendor support when needed
• Log every incident and resolution in the ticketing system so nothing slips through the cracks
• Image, configure, and stage laptops, computers, phones, and peripherals for new hires
• Deliver the IT presentation at our new employee orientation to help get our new hires up to speed on systems, accounts, security, and how to get IT assistance
• Set up equipment for telemedicine sessions and trainings
• Provide backup to the rest of the IT team and share in the on-call rotation

• High School Diploma or GED
• Experience with Microsoft 365 and a customer-service-first approach to support
• Solid troubleshooting skills across computer hardware, software, and networking
• Familiarity with EHR / medical software solutions
• Experience supporting VOIP phone systems
• Comfort supporting users both in person and remotely

• Hands-on experience imaging, configuring, and deploying end-user equipment
• Comfortable presenting and delivering training to groups
• Prior experience in a healthcare or clinical setting
• Ability to manage multiple priorities and meet deadlines in a fast-paced environment

• Ability to work on-site five days per week at the Cottonwood, AZ campus during your first 90 days, with the option for a hybrid schedule afterward
• Must live within commuting distance of the Cottonwood campus, as occasional same-day on-site coverage may be needed
• Availability for the IT on-call rotation
• Ability to sit for extended periods, move around the clinic, and occasionally carry up to 15 lbs. of equipment
• Ability to speak, read, and write fluently in English
• Must be 18 years or older
• Ability to obtain a Level 1 Fingerprint Clearance Card

• Meaningful work that directly supports the people caring for our community
• A collaborative IT team where you ll get real ownership and variety
• Room to grow across hardware, systems, and clinical technology
• Mission-driven organization focused on whole-person behavioral health care