Generator Coordinator

Generator Coordinator

At Power Tech, we don't just maintain systems: we power progress. As a trusted provider of commercial, industrial, and residential maintenance, electrical, and generator services, we deliver reliable solutions that keep our customers up and running when it matters most. We're more than just a team. Power Tech is a powerhouse of innovation and reliability, driven by a mission to provide top-tier support to those who depend on uninterrupted power.

We're a fast-growing company founded by entrepreneurs who value grit, innovation, and growth and built on the belief that people matter: our clients, our community, and most importantly, our team. At Power Tech, your skills are recognized, your ideas are heard, and your work makes a real impact. Join us and help drive the future of power solutions.

The Generator Coordinator is a key player in keeping our residential and commercial generator services running smoothly. In this role, you'll be at the center of the action through coordination of service schedules, ensuring accurate billing, managing contract renewals, and serving as a critical communication link between customers, field technicians, and internal teams. If you thrive in a fast-paced environment, love staying organized, and take pride in delivering great customer experiences, this role is for you.

The ideal candidate is proactive, detail-driven, and confident juggling multiple priorities while working independently. You'll provide essential support to both residential customers and facility maintenance operations, helping ensure reliable service every step of the way.

What We Offer:

• Company-paid medical insurance to support your health and well-being.
• Comprehensive dental & vision coverage available.
• Generous paid time off to recharge and relax.
• Six paid holidays for work-life balance.
• 401(k) with 4% company match to invest in your future.
• A thriving company that values integrity, hard work, and pride in a job well done.
• Career growth through hands-on training, professional development, and advancement opportunities.
• A collaborative and supportive environment where teamwork and continuous learning are encouraged.

What You'll Do:

• Manage weekly billing for residential and commercial generator work. This includes time and material billing and monthly service contract billing.
• Maintain generator maintenance contracts for new customers and cell kit monitor subscriptions.
• Enter generator inventory details on work orders to ensure accurate documentation and materials tracking.
• Maintain and update the Kohler lead portal with current customer and lead data.
• Pull monthly expiration reports to identify service contracts due for renewal and initiate customer follow-up.
• Set up new generator customers and enter job requests into the system.
• Coordinate and execute monthly service scheduling: generate reports, send to supervisor for review, create work orders, and distribute finalized orders to technician tablets.
• Submit product registrations and warranties accurately and in a timely manner.
• Respond to customer inquiries regarding billing, service coordination, and payment processing.
• Maintain an open work order report to track job status and support timely completion.
• Generate and distribute monthly reports including fuel and oil usage metrics.
• Process technician timecards and accurately log job-related information.
• Provide customer service backup and assist with incoming phone calls, job requests, and general administrative support as needed.
• Facilitate credit card payments for customers and record charges on work orders via the credit card tracking spreadsheet.
• Leverage Service Titan on a daily basis to support service operations.
• Ensure 100% accuracy in time entry, billing documentation, and portal submissions.
• Complete weekly billing by Friday deadlines, with any pending approvals followed up on by Monday.
• Support AR targets by contributing to a 2% or lower outstanding balance, aligned with contract terms and billing schedules.
• Maintain timely service scheduling, accurate reporting, and audit-ready billing documentation.

Required:

• 2–5 years of experience supporting billing in one of the following areas: trade…