WIC Support Staff

Summary

The Pottawattamie County WIC Program has an opening for a full-time support staff person to work directly with WIC participants and WIC staff and serve as a receptionist.

Responsible for general office duties, appointments, and entering data into the WIC computer system.

• Inputs client information into the WIC computer system needed to complete all appointment types following HHS WIC program policy and procedures.
• Issues WIC benefits and Farmer's Market vouchers, explains the general use of WIC benefits, issues eWIC cards, and acts as receptionist for all clients entering office.
• Updates the WIC computer system as per instructions from the State WIC Office.
• Maintains participant records, transfers information to and from other state agencies, keeping records and reports necessary for program compliance.
• Uses appropriate reports to follow up on missed appointments, pending terminations and newly eligible participants, and files completed reports electronically.
• Attends all mandatory agency and state meetings.
• Answers phone, schedules WIC participant appointments.
• Participates in WIC outreach activities and events.
• Performs other related duties as assigned.

• Ability to communicate and work well with the public.
• Ability to type accurately and have general knowledge of basic computer software.
• Ability to understand and follow both oral and written instructions.

• Work is generally performed indoors in an office setting – clinics are held in churches or other public buildings with or without air conditioning.
• Normal to considerable contact with public – work may be stressful at times.
• Work may require bending, lifting and carrying various clinic supplies weighing up to 30 lb.

Women, Infant & Children (WIC)

$18.16 - $18.61/hour

Full-time

Public Health: 515 5th Ave., Council Bluffs

6/29/2026