Accounts Receivable Representative

• Engage with a portfolio of customers as a resource providing support and resolution for account-related challenges.
• Collaborate cross-functionally with internal departments to address and resolve customer issues.
• Perform account maintenance and credit limit adjustments.
• Research and resolve sales tax issues.
• Manage job account maintenance and documentation.
• Manage communication strategy on past-due balances.
• Utilize Get Paid collection and communication software to initiate customer communication based on workflow actions.
• Record customer communication and actions in Get Paid.
• Resolve disputed customer items, escalating stalled matters to management.
• Monitor aging, communication of overdue balances, and account reconciliations.
• Conduct regular meetings with sales and operations to review open customer items.
• Analyze scheduled reports for customer action items.
• Recommend changes in customer credit privileges based on provided criteria.
• Communicate approved action items, release criteria, and escalation options.
• Gather and assess documentation for preliminary job account approval.
• Monitor lien deadlines and complete required documents to reduce risk of loss.
• Perform document management, filing, and other administrative tasks.
• Respond professionally and promptly to incoming calls and voicemails.
• Share customer insights and account updates with relevant stakeholders.
• Work with the CAS team on department goals.
• Perform other duties assigned by management.

• Minimum eight (8) years experience in Collections and Order to Cash, preferably in electrical or distribution experience and/or product and application knowledge.
• Accreditation from NACM is a plus.
• Knowledge or willingness to learn tax laws: i.e. IL, IN, IA, PA, WI, MO, OH & KY.
• Demonstrated commitment to ethical standards in professional conduct and decision-making.
• Strong attention to detail with demonstrated analytical and problem-solving capabilities.
• Proactive and solution-oriented mindset.
• Ability to prioritize and act with urgency on time-sensitive matters.
• Demonstrated ability to communicate clearly in written and verbal formats.
• Demonstrated time management and organizational skills, including an ability to plan and manage multiple priorities simultaneously.
• Proficiency in general personal computer applications and Microsoft Office software, including Word and Excel.
• Ability to work well in a team environment.
• “Can do” attitude.
• Sense of urgency to follow up on time-sensitive matters.
• Ability to sit for prolonged periods of time.
• Ability to utilize a computer keyboard, computer monitor, adding machine, and telephone for prolonged periods of time.
• Ability to occasionally climb a ladder and step stool.
• Ability to lift, carry, and otherwise transport work-related materials that frequently weigh up to 25 lbs. and may occasionally weigh in excess of 25 lbs.

Demonstrates extensive experience in Collections and Order to Cash processes, with a strong focus on customer account management, credit limit adjustments, and resolution of account-related challenges. Proficient in utilizing Get Paid software for communication and documentation, while maintaining a proactive and solution-oriented approach to customer service.

• Collections And Order To Cash Experience
• Get Paid Software Proficiency
• Knowledge Of Tax Laws
• NACM Accreditation
• Strong Analytical And Problem-Solving Skills

• Account Maintenance
• Credit Limit Adjustments
• Sales Tax Issue Resolution
• Document Management
• Account Reconciliation
• Microsoft Office Proficiency
• Data Analysis
• Communication Strategy Management
• Customer Communication
• Time Management

• Attention To Detail
• Proactive Mindset
• Clear Communication
• Organizational Skills
• Team Collaboration

• NACM Accreditation

• Electrical Distribution
• Order To Cash
• Collections
• Credit Privileges
• Lien Deadlines

• Get Paid Software
• Microsoft Word
• Microsoft Excel