Teller-ASB

At Associated Bank we strive to create an inclusive culture where different perspectives are valued and recognized as strengths critical to our success. If you thrive in an environment where your growth and development are encouraged and supported, then Associated Bank may be the right place for you. Associated Bank requires you to directly represent yourself and your own experiences during the recruiting and hiring process.

Associated Bank conducts a thorough background check on all new hires. Provide our customers with fast, friendly customer service by always adhering to common courtesies and delivering the brand promise with every customer. Efficiently and accurately process customer transactions while adhering to all required policies and procedures. Support the sales process in the branch by identifying customer needs, promoting current offers and referring customers to other colleagues for assistance with financial solutions.

Provide awareness and if warranted, demonstration of all channel capabilities and the overall benefit to the customer. The colleagues in this role may be asked to work multiple branch locations to support a culture of flexibility and mobility to meet the expectations of our branch and customers.

• Attract and retain customer relationships by extending a warm welcome and common courtesies to every customer and by providing accurate and timely service, which includes, but is not limited to, cashing checks, accepting deposits and withdrawals, handling loan and credit card payments, dispensing monetary instruments, within established guidelines to ensure an excellent customer experience at every point of contact.
• Balance and prove cash daily to maintain accurate transactions processed and record keeping.
• Identify payees and verify signatures and endorsements, remain up-to-date on all security procedures.
• Protect the Bank's financial interests by complying with internal and external policies, procedures, and regulations.
• Learn the bank’s products and services to retain and enhance customer account relationships.
• Identify opportunities to resolve customer needs and refer the customer to Bank Colleagues who can help meet their needs.
• Share product and service promotions and new opportunities with our customers.
• Answer telephone inquiries and provide information in accordance with company policies, while delivering an exceptional customer experience.
• Support and service fellow colleagues within and outside of the banking office by adhering to the company’s vision and values.
• Perform office duties including maintaining office supplies and providing a professional, organized environment.
• Service the ATM machines, safe deposit area, vault and night drop, as assigned.
• In offices with Safe Deposit functions: monitor access to safe deposit boxes, maintain lease agreements, and answer any questions to ensure client satisfaction and safety.

High School or equivalent combination of education and experience

Less than 2 years. Demonstrated customer service, cash handling and computer skills.

• Retirement savings including both 401(k) and Pension plans.
• Paid time off to volunteer in your community.
• Opportunities to connect with others through our diversity-focused Colleague Resource Groups.
• Competitive salaries with professional development and advancement opportunities.
• Bonus benefits including well-being programs and incentives, parental leave, an employee stock purchase plan, military benefits and much more.
• Personal banking, loan, investment and insurance benefits.

Associated Bank serves more than 120 communities throughout Wisconsin, Illinois, Minnesota, and Missouri and we consider our colleagues critical to our continued success.

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