Lead Dental Patient Access Representative

Position:Lead Dental Patient Access Representative

Location: Council Bluffs, IA

All Care Health Center’s mission is to provide affordable, comprehensive, high quality health care to the entire community. We will strengthen access to quality-integrated healthcare, by removing barriers for those with the greatest need, and developing community relationships, to enhance the future of our community’s well-being.

We offer a comprehensive benefits package, including:

• Eligibility for student loan forgiveness;
• Medical, Dental and Vision Insurance;
• Generous time off including:
  • Paid Time off (PTO) and Personal days
  • 10 paid holidays, including your birthday!
• Employer paid Life Insurance and Long Term Disability;
• Additional pay for Bilingual (Spanish) capability;
• 401(k) match up to 4%, and more!

The Lead Dental Patient Access Representative supports the front office area by providing exceptional customer service to ACHC patients and visitors and assisting in oversight of day-to-day front desk duties.

This is a full-time (40 hour) position.

Clinic Open:
Monday – Thursday 8AM - 7PM, Friday 8AM – 5PM, Saturday 8AM-Noon. Scheduling needs will be discussed during interview.

The pay range for this position is $19-21, dependent on experience.

• Assists with oversight of patient interactions at the front desk
• Schedule appointments according to written dental protocols
• Triage patients according to written dental protocols
• Addresses patient concerns when necessary
• Establish that each dental patient is advised of the sliding fee scale
• Manages and utilizes the patient waitlist effectively and efficiently
• Obtain necessary documentation for accurate dental billing and registers appropriate data on dental billing form
• Oversees and verifies insurance eligibility, communicates coverage details to patients and ensures accurate claim preparation and submission
• Assist dental patients in completing dental history, consent and financial forms if necessary
• Perform cashiering and collection duties
• Answer dental telephone calls into the clinic and make telephone calls to dental patients from the clinic
• Pre-call dental patients to remind them of their appointments and notify patient of payment due at time of appointment
• Ensure front office operations adhere to HIPAA guidelines and maintain patient confidentiality
• Maintain accurate dental files for patients and for quality control
• Fax dental reports to other dentists’ offices, copy dental records and dental x-ray reports in charts according to written dental protocol & email
• Follow up on “no-show” dental patients on a daily basis
• Oversees front desk phone communication to ensure messaging is clear, concise, and follows established protocols

• High school diploma or GED required.
• Previous training and experience in dental reception setting preferred
• Previous supervisory experience preferred

At All Care Health Center, we are committed to providing an environment of equal employment opportunities to all applicants without regard to race, color, religion, marital status, age, national origin, physical or mental disability, pregnancy, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under applicable law.

This employer participates in E-Verify, a federal program that confirms employment eligibility for all new hires. Upon accepting a job offer, you will be required to complete a Form I-9 to verify your identity and employment authorization to work in the United States.

If you need assistance or an accommodation in applying for this or other job postings, please contact the HR department at .