SME Consultant - Data Center Maintenance

Interplay Learning, the leader in immersive learning for the skilled trades, now includes Industrial Training International (ITI), the global leader in specialized industrial learning solutions.

Leveraging instructor-led training, online simulations, AI, and VR, Interplay helps organizations and educational institutions upskill faster, reduce risk, and increase operational readiness. With nearly 600,000 people trained, Interplay is shaping the future of workforce development, building better careers and better lives.

• 2025, Forbes, America’s Best Startup Employers
• 2025, Inc. 5000, Fastest-Growing U.S. Companies
• 2024, Best Midsize Places to Work In Austin
• 2024, Facilities net Readers' Choice Award Winners for Software
• 2024, AHR Expo Innovation Awards Winners for Software

love what we do
. We embrace our daily challenge to push technological limits to invent better ways to make learning easier and training more powerful. We attract passionate people and invite spirited discourse
. We celebrate that our jobs fit our lives
, not the inverse. We are uncompromising in our belief that together: we can build better training, build better careers and build better lives for customers and our team.

Please note this is an hourly contract position with variable hours and is not eligible for company benefits. Work is 100% remote. Some availability during business hours is needed to attend scheduled Zoom meetings.

Pay: $50-75/hr (1099)

SMEs serve as advisors to Interplay and play a key part of our growth by helping us build industry-leading training content to advance the facilities maintenance trade.

At this time, we are looking for subject matter experts with the following expertise:

• Data Center Infrastructure
• Data Center Safety and Operations
• Data Center Maintenance
• Operation, Maintenance, Troubleshooting of CRAC Units

You will play a critical role on the Production Team, working with designers & developers to create and review content for skilled trades training.

• Use your expertise to make an impact and provide education
• Collaborative, supportive team

• Advise internal teams on industry dynamics and best practices
• Use your expertise to support content development for VR simulations and eLearning videos
• Advise on malfunctions for simulations
• Develop and assist in the creation of procedure guides
• Write and record voiceover scripts and screencasts for videos
• Generate valid and reliable test questions/knowledge checks
• Review courses for accuracy

• Extensive knowledge of the following subject matter:
  • Data Center Infrastructure
  • Data Center Safety and Operations
  • Data Center Maintenance
  • Operation, Maintenance, Troubleshooting of CRAC Units
• Teaching or training experience is preferred
• Organized and communicative with the team
• Desire and ability to collaborate with designers and developers and respond to queries and feedback within 1-2 business days

• Extensive knowledge of subject matter
• Systematic approach to troubleshooting
• Teaching, training or mentoring experience is ideal
• Camtasia (video tutorial and presentation software), will teach
• Writing skills for knowledge checks and procedure guides
• Availability during business hours to attend scheduled Zoom meetings
• We may ask you to record a video intro for the hiring team if your application looks like a potential match. Instructions will be sent.

Interplay Learning is committed to providing equal employment opportunity (EEO) to all qualified employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, pregnancy, marital status, gender identity or expression, status as a veteran, or any other legally protected characteristic or activity in accordance with applicable federal, state and local laws.

As a federal contractor, Interplay Learning takes affirmative action to consider qualified individuals without regard for disability and protected veterans status.

Individuals with disabilities who need assistance with the application or recruitment process must promptly contact the HR Department to discuss their particular needs.

Interplay Learning does not discriminate against employees or applicants for discussing, disclosing, or inquiring about compensation.

We believe in fostering a welcoming and inclusive workplace and encourage everyone to apply, regardless of background.

Our hiring decisions are guided by skills, experience, and a shared commitment to our values. If you have any questions about our process, we’re happy to provide support and guidance along the way.