Casino Services Rep

WE’RE CHANGING ENTERTAINMENT. COME JOIN US.

We’re always looking for talent that believes in having fun. At PENN Entertainment, you’ll get to be a part of an exciting industry, where the days and nights are fast paced. You’ll work with an incredibly diverse set of coworkers driven by their enthusiasm for helping people find and have more fun. You’ll also get to work at a company that cares about your career growth and will help you get the support you need to expand your possibilities.

Initial placement within the salary range is based on an individual's relevant knowledge, skills, and experience. Base salary is just one component of our competitive Total Rewards package, which includes wellness programs designed to support our team members' financial, physical, and mental well‑being. Specific benefits—such as day‑one medical coverage, 401(k) matching, and annual performance bonus—may vary by position. Paid time off is earned according to the local policy and increases with the length of employment.

to discover how we empower team members to grow, thrive, and advance in their careers.

• Must maintain the strictest confidence of any and all confidential information disclosed by an Ameristar entity or by a guest of Ameristar Casino
• Enter membership information into computer
• Be knowledgeable of, and follow, all gaming regulations related to this position
• Create and issue loyalty cards for guests
• Assist in Marketing promotions and player events involving the promotions
• Redeem coins, tickets, chips and cash guest checks
• Respond to reasonable guest requests or place guest in contact with appropriate person for assistance
• Ability to identify circumstances or incidents that require the notification and/or approval of others
• Cooperative and able to take direction to follow through on assignments and work with the team

• High School Diploma or GED equivalent preferred
• Cash handling background helpful but not required
• Experience dealing with the public
• Excellent interpersonal, communication & guest service skills
• Knowledge of entry level computer skills
• Must be able to work flexible hours including evenings, weekends, holidays
• Minimum of one year of guest service experience is strongly encouraged

We’ve grown to become the leading provider of integrated entertainment, sports content, and casino gaming experiences thanks to our 43 destinations across North America, online sports betting and iCasino via the Score Bet Sports book and Casino®.

Being an industry leader means more than being a purveyor of fun. We are also committed to values like diversity and sustainability — for our community, our team members, our vendors, and our planet.

We're changing entertainment. Follow us.

16.50 per hour