IT Systems Technician

Description Job Details

Position Title:

IT Systems Technician

Supervisor

Title:

IT Manager

Employment Type:

Full-Time – Salaried

Location:

Council Bluffs, IA (onsite)

Department: IT

Sign on Bonus up to $2,500

Do you want to work somewhere where your work truly matters? At Southwest Iowa Renewable Energy (SIRE), we are a high-energy, forward-looking powerhouse on a mission to engineer the smartest, cleanest energy on the planet! We are ambitious and refuse to stand still - we are constantly innovating, smashing goals, and unlocking cool new technologies that push our fast-paced operations to the absolute next level.

We don’t just build renewable energy - we build a team people want to be part of. If you are curious and crave an innovative environment where your hardworking spirit is celebrated, SIRE is exactly where you belong. We are a principled, world-class team that has been redefining renewable fuels since 2009, producing over 140 million gallons of ethanol annually. We lead with a people-centric culture that invests in its team to ensure you have a stable, high-impact career at the center of something big.

Let’s fuel the future together!

The IT Systems Technician provides hands‑on, on‑site support for business systems and end users, focusing on maintaining reliable IT operations and minimizing downtime. This is a user‑facing role designed for someone who can manage day‑to‑day technology issues independently while coordinating with the IT Manager and a third‑party Managed Service Provider (MSP) for escalations and cybersecurity support.

This role is ideal for a technically skilled, physically capable professional who enjoys problem‑solving, working directly with users, and performing hands‑on technical work in a dynamic environment. This position works closely with other departments to ensure SIRE continues to operate safely, efficiently, and in compliance with industry and regulatory standards.

• 1. Provide on‑site technical support for employees, including desktops, laptops, printers, and other devices
• 2. Support user account management, onboarding, offboarding, and access changes
• 3. Troubleshoot system, application, and network connectivity issues
• 4. Assist with installation and maintenance of Ethernet and fiber cabling
• 5. Deploy, move, and maintain IT equipment as needed
• 6. Coordinate escalations and follow‑ups with the MSP
• 7. Assist with routine system maintenance, updates, and IT projects
• 8. Maintain documentation for systems, processes, and troubleshooting procedures
• Other duties as assigned by management.

• Associate’s or bachelor’s degree in Information Technology and/or relevant IT certifications such as CompTIA A+, Network+, or Microsoft certifications with equivalent experience
• 2–4 years of hands‑on experience in IT support or systems administration
• Strong working knowledge of Windows operating systems and Microsoft platforms
• Familiarity with Ethernet and fiber cabling standards and installation practices
• Strong troubleshooting skills and the ability to communicate effectively with end users
• Strong written and verbal communication skills
• Ability to multi‑task
• Ability to work well with others and the ability to work independently
• Ability to lift up to 50 lbs

SIRE offers one of the most competitive compensation packages (salary and bonus) as well as a comprehensive, family‑friendly benefits package designed to support employees and their families including:

• Up to $2,500 in new employee sign on bonuses
• Exceptional family medical, dental, and vision benefits (includes a 100% company paid premium option for medical & $0‑copay telehealth)
• HSA and FSA options, with up to $1,000 annual company match
• Quarterly bonuses up to 15%
• Paid time off (PTO) accrual starting day one (up to 3 weeks in year one)
• 9 paid holidays
• Exceptional 401k fund contributions (up to 6%)
• Short‑ and long‑term disability and life insurance
• Paid parental and bereavement leave
• Training, skill‑based pay increases, and career development
• Strong culture with events, appreciation, and SIRE swag
• Clear opportunities for long‑term career growth

Southwest Iowa Renewable Energy, LLC is an Equal Opportunity Employer. We value diversity and do not discriminate based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or any other protected status.