Data Center Warranty Manager — On-site

The Aftercare Warranty Manager is responsible for managing the post-construction / post-deployment phase of data center projects. This includes overseeing defects, warranties, vendor accountability, and system performance stabilization after handover. They act as the bridge between Construction & commissioning teams, Operations (data center ops), and vendors / contractors.

• Track and manage warranty issues/periods for all systems (electrical, mechanical, IT infrastructure)
• Log, prioritize, and resolve defects discovered after handover
• Ensure vendors meet contractual warranty obligations
• Maintain an issue tracking system
• Act as the primary contact for OEMs and contractors during warranty phase
• Escalate unresolved issues and monitor/enforce SLAs
• Coordinate site visits and remediation work

• Support smooth transition from project delivery to operations
• Ensure all documentation, warranties, and asset data are complete

• Assist investigations into post-handover failures
• Co-ordinate RCA (Root Cause Analysis) and ensure corrective actions
• Assist mitigation to ensure prevention of repeat failures across sites

• Provide regular reports on open defects, warranty claims status, vendor performance
• Track KPIs like time to resolution & defect recurrence rate
• Support compliance with contractual obligations, safety standards, and operational readiness criteria.
• Identify risks during warranty phase and mitigate proactively.