Support Engineer; Line

Your Role

As a Support Engineer (Line
3), you’ll be responsible for investigating issues deeply within logs, databases, and backend processes, providing fixes, and supporting stable product operation across multiple markets.

• Analyze issues based on logs, database data, and system processes
• Investigate complex technical incidents escalated from Line 2 support
• Provide bug fixing for production issues
• Collaborate with developers to identify root causes and implement fixes
• Write technical documentation for known issues and their resolution paths
• Participate in post-mortem analysis to prevent recurring problems

• Analytical and detail-oriented — not afraid to dig deep into logs and code
• Proactive and accountable — you don’t wait to be told what to do
• A strong team player — able to explain ideas clearly and listen to others
• Curious and open to learning — you love solving puzzles and improving things

• Basic knowledge of Java or Java Script
• Understanding of the software development life cycle
• Experience with databases (SQL knowledge required)
• English level above intermediate — able to read technical documentation and communicate with international teams

• Competitive salary is negotiable depending on the candidate’s level
• Share options
• We are still a start-up and more benefits are on the way