Technology Process & Systems Trainer Level II or Senior

Job Specifications

Black Hills Energy is people powered and purpose driven. Our team uses the power of energy to improve life for over one million customers in 800+ communities across the West and Midwest. We seek talented, caring people who embody our core values and contribute to a culture of inclusion and growth. As an organization, we believe the best part of working on our team is our commitment to making tomorrow better than today-for our customers, communities and each other.

The Technology Process & Systems Trainer II independently designs and delivers training solutions for enterprise technology systems and business processes. This role operates as a consultative partner to stakeholders by assessing training needs, recommending appropriate learning approaches, and developing scalable solutions aligned to business and IT priorities. The position contributes to improving training effectiveness, consistency, and user readiness while supporting system implementations and organizational initiatives.

Level II: $66,950 - $100,500
Senior: $79,400 - $119,100

System, Process, & Technology Training Manager

Rapid City, South Dakota;
Council Bluffs, Iowa;
Lincoln, Nebraska

• Design, develop, and deliver multi-format training solutions, including instructor‑led training, virtual learning, e‑learning, and job aids
• Conduct training needs analysis to identify appropriate learning solutions aligned with business needs, system changes and user readiness for adoption
• Consult with IT, SMEs, and business stakeholders to define training approaches, desired outcomes, and support effective user adoption
• Evaluate training effectiveness and user readiness, incorporating data and feedback to improve learning solutions and drive adoption outcomes
• Support training planning and readiness efforts for system implementations, upgrades, and process changes, including contributing to discussions on training priorities and approach
• Promote, apply, and contribute to training standards, templates, and best practices to ensure consistency and quality across learning materials
• Identify opportunities to streamline training delivery through reusable and scalable learning assets that support consistent user experiences
• Conduct new employee orientation for employees and contractors
• Stay up-to-date with emerging technologies and business processes to ensure training programs remain relevant and effective
• Provide guidance and support to SMEs and less experienced trainers on content development and delivery, reinforcing effective learning practices

• In concert with manager/supervisor, provide guidance and support for teammates and coworkers based on knowledge base
• Contribute to standardization and continuous improvement of training programs and processes
• Maintain strong working knowledge of enterprise systems, tools, and training technologies

• Bachelor's Degree Information Technology, Business Administration, Education or a related field, or an equivalent combination of education and experience
• Minimum of 3 years of experience in information technology, training, instructional design or a related field

• Bachelor's Degree in Information Technology, Business Administration, Education or a related field or equivalent combination of education and experience
• Minimum of 5 years of experience in information technology, training, or instructional design preferably in a corporate environment, in combination with internal company experience
• Level 1 IBCT Certification or equivalent upon hire
• This position requires driving responsibilities. You must hold and maintain a valid driver's license and a driving record that meets company and insurer standards
• This role will be required to travel up to 10% of the time

• Strong knowledge of enterprise technology environments, including common business systems (e.g., Service Now, Microsoft 365) and how employees interact with them
• Ability to translate technical concepts into clear, user-friendly training for non-technical audiences
• Knowledge of adult learning principles and learning methodologies to drive effective knowledge transfer and retention
• Ability to measure training effectiveness and user adoption, using data and feedback to drive continuous improvement
• Ability to manage multiple priorities and operate proactively in a fast-paced environment aligned to IT and business roadmaps
• Ability to design and deliver scalable learning solutions, including onboarding programs and enterprise-wide training initiatives
• Proven leadership skills in a professional setting
• Excellent verbal and written communication skills for both narrative and technical writing, and classroom presentation skills
• Ability to work independently, virtually, and collaboratively in a fast-paced environment, while exercising sound judgment to prioritize, organize, and analyze work in response to changing priorities
• Ability to collaborate…