IT Help Desk​/Junior Systems Admin

American Games (504 34th Avenue Council Bluffs, IA) and International Gamco (9335 N. 48th St., Omaha, NE)

Monday-Friday | 8:00 AM - 5:00 PM

Solve Problems. Support People. Grow Your IT Career.

We're looking for a motivated IT Help Desk / Junior Systems Administrator who loves technology, enjoys solving problems and is ready to expand their skills beyond traditional Help Desk support.

This is an excellent opportunity for an early-career IT professional or recent IT graduate looking to gain hands‑on experience across desktop support, Microsoft 365, Active Directory, networking, cybersecurity, ERP systems, infrastructure and systems administration.

You'll be a go-to technology resource for employees while working alongside experienced IT professionals and gaining exposure to the systems and infrastructure that keep our manufacturing operations running.

As an IT Help Desk / Junior Systems Administrator, you'll provide Tier 1 technical support while developing your systems administration skills through hands‑on experience, projects and mentorship.

• Provide Tier 1 support for computers, mobile devices, printers, software, network connectivity, accounts and other technology.
• Configure, image, deploy, maintain, and troubleshoot Windows desktops, laptops, mobile devices and peripherals.
• Support Microsoft 365, Active Directory, user accounts, permissions, password resets and access management.
• Assist with technology onboarding, transfers and separations, including equipment and account setup.
• Troubleshoot hardware, software, operating system, application, connectivity and access issues.
• Support Macola, IFS, and other ERP and business applications.
• Gain hands‑on exposure to Windows Server, networking, security, software deployment and infrastructure technologies.
• Assist with troubleshooting TCP/IP connectivity and other network technologies.
• Document Help Desk tickets, troubleshooting steps, resolutions, equipment changes and technical procedures.
• Help maintain hardware and software inventory, asset tracking and equipment lifecycle records.
• Recognize and escalate cybersecurity concerns such as phishing, malware, unauthorized access and other security risks.
• Assist with technology projects, system implementations, upgrades, migrations, testing and deployments.
• Develop entry‑level System Administrator and Business Analyst skills under the mentorship of senior IT staff.
• Participate in on‑call support and travel between company locations when needed.
• Other duties as required.

We're looking for someone who is technically curious, customer-focused, resourceful and eager to learn.

• Bachelor's degree in Information Technology, Computer Science, Information Systems, Cybersecurity or related field preferred; equivalent education, certifications and experience considered.
• One (1)+ year of Help Desk, desktop support, technical support, systems administration or related IT experience preferred.
• Recent graduates with relevant IT education and demonstrated technical knowledge are encouraged to apply.
• A+, Network+, Microsoft or similar industry certifications are a plus.
• Strong working knowledge of Microsoft 365 and Windows desktop operating systems.
• Familiarity with Windows Server environments and Active Directory.
• Understanding of networking fundamentals, including TCP/IP, DNS, DHCP, firewalls and the OSI model.
• Experience troubleshooting desktops, laptops, mobile devices, printers, and peripherals.
• Exposure to Power Shell, Bash, Python, Linux, macOS or ERP systems is a plus.
• Strong troubleshooting and analytical problem‑solving skills.
• Excellent customer service and communication skills with the ability to explain technology to users with different levels of…