Health Beauty Care Department Manager

Additional Considerations (if any):

Daytime Shifts

At Hy-Vee our people are our strength. We promise “a helpful smile in every aisle” and those smiles can only come from a workforce that is fully engaged and committed to supporting our customers and each other.

Job Title:

Health Beauty Care Department Manager

Department:
Health Beauty Care

FLSA:
Non-Exempt

As a Beauty Manager, this position will be responsible for setting the department standards for customer service, employee relations, cleanliness, sanitation, professional appearance and overall profitability. You will coordinate the delivery of the most innovative and best quality product at a competitive retail price to customers and stay current on trends in each product category to enhance customer experience and increase sales.

Additionally you will ensure a positive company image by providing courteous, friendly, and efficient customer service to customers and team members.

• Partnerships
• Growth mindset
• Results oriented
• Customer focused
• Professionalism

Accountable and

Reports to:

District Store Director, Store Manager, Assistant Manager of;
Health Wellness Home, Store Operations, and Perishables;
Fashion/Beauty/Basin Director

Positions that Report to you:
Department Employees

• Maintains a positive attitude; creates an atmosphere of friendliness and fun through flexibility and teamwork.
• Generates a friendly atmosphere by encouraging employees to greet and speak to customers; providing prompt, courteous, and efficient service to customers and sets a good example.
• Sets the department standards for customer service, employee relations, cleanliness, sanitation, professional appearance and overall profitability.
• Provides prompt, efficient and friendly customer service by exhibiting caring, concern and patience in all customer interactions and treating customers as the most important people in the store.
• Smiles and greets customers in a friendly manner, whether the encounter takes place in the employee’s designated department or elsewhere in the store.
• Makes an effort to learn customers’ names and to address them by name whenever possible. Assists customers by: (examples include)
  • escorting them to the products they’re looking for
  • securing products that are out of reach
  • loading or unloading heavy items
  • making note of and passing along customer suggestions or requests
  • performing other tasks in every way possible to enhance the shopping experience.
• Answers the telephone promptly and provides friendly, helpful service to customers who call.
• Recruits, hires, trains, supervises, disciplines, and evaluates all department employees.
• Determines department goals with store director.
• Stays current on trends in each product category and educates customers by offering suggestions, answering questions, etc.
• Determines weekly work schedule and establishes a daily work plan for the department.
• Sets and maintains standards on department experience with a focus on signage and impactful merchandising on displays.
• Tracks proper rotation of products, checks for expired code dating, and orders merchandise for replenishment.
• Handles and satisfies customer issues.
• Communicates with employees regarding sales and ideas.
• Figures retail pricing and ensure correct pricing.
• Ensures pricing is competitive in the market area
• Analyzes weekly and monthly sales and trends and compares to actuals, prepares ad projections, and writes ads.
• Plans displays, promotions, and determines pre-orders.
• Determines sanitation guidelines and procedures and ensures compliance.
• Operates cash register accurately and scans product, (where applicable) and reports improper cash levels in cash drawer.
• Fills displays, checks in delivered merchandise, and works in the sales area.
• Maintains strict adherence to department and company guidelines related to personal hygiene and dress.
• Adheres to company policies and individual store guidelines.
• Reports to work when scheduled and on time.

• Attends meetings and seminars and participates in continuing education.
• Unloads trucks and places product in appropriate…