Assistant Food Service Manager

Job Title

Assistant Market Grille Department Manager

Market Grille

Non-Exempt

As an Assistant Market Grille Department Manager, this position will be responsible for assisting the Department Manager with presenting the freshest, most innovative and best quality products at a competitive retail price to customers. Additionally you will ensure a positive company image by providing courteous, friendly and efficient customer service to customers and team members.

Accountable and reports to:
District Store Director, Store Manager, Assistant Manager of Perishables, Store Operations, and Health Wellness Home, Food Service Director, Market Grille Department Manager.

Night and weekend shifts required.

• Provide prompt, efficient, and friendly customer service by exhibiting caring, concern, and patience in all customer interactions and treating customers as the most important people in the store.
• Smiles and greets customers in a friendly manner, whether the encounter takes place in the employee’s designated department or elsewhere in the store.
• Make an effort to learn customers’ names and address them by name whenever possible.
• Assist customers by escorting them to the products they’re looking for, securing products that are out of reach, loading or unloading heavy items, making note of and passing along customer suggestions or requests, and performing other tasks to enhance the shopping experience.
• Answer the telephone promptly and provide friendly, helpful service to customers who call, including taking product orders.
• Work with co-workers as a team to ensure customer satisfaction and a pleasant work environment.
• Check orders for the day and set up a timeline and production schedule.
• Review daily production list with department employees and assign tasks for completion.
• Ensure food display case product is rotated and replenished.
• Scan the Market Grille area for items and areas that need to be addressed (e.g., Coffee, salad case, cleanliness, kitchen repairs, and safety issues) and assign tasks to Market Grille staff.
• Ensure the proper amount of staff in the department to handle customer needs.
• Monitor schedule, check on hours and duties for 14 and 15 year olds, and monitor department overtime.
• Control inventory through constant monitoring of products.
• Ensure supply area is clean and orderly.
• Rotate all perishable product with every delivery.
• Handle catering contracts.
• Follow all food safety guidelines and ensure department employees comply.
• Handle and satisfy customer issues.
• Suggest ad items for department.
• Review and order signage for the department.
• Suggest in-store specials and handle the intercom message.
• Assist in monthly inventory (post invoices, help with counts, calculate intrastore and interstore).
• Understand and practice proper sanitation procedures and ensure the work area is always clean and neat.
• Maintain strict adherence to department and company guidelines related to personal hygiene and dress.
• Adhere to company policies and individual store guidelines.
• Work closely with Restaurant and Service staff.
• Report to work when scheduled and on time.

• Assume management duties in absence of Department Manager.
• Write schedules for the department and be able to calculate clerk production amounts.
• Put items/products together for catering or instruct staff to complete and calculate portion needed.
• Train employees in department duties.
• Order all products and supplies for the department.
• Understand and can perform all aspects of department duties.
• Assist in other areas of store as needed.
• Perform other job related duties and special projects as required.

Instruct, assign, review, and plan work of others; maintain standards, coordinate activities, and allocate personnel.

• Ability to solve practical problems involving varied variables with limited standardization and interpret instructions.
• Arithmetic calculation ability involving fractions, decimals, and percentages.
• Ability to file, post, and mail materials; copy data from…