Security Officer Lead; Horseshoe

Council Bluffs, IA, United States (On-site)

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WE ARE CAESARS

At Caesars Entertainment, our Mission, Vision & Values reflect our unique purpose, providing people with possibilities and places to have fun. Our Mission, Vision & Values represent a unifying and inspiring way forward, and all Team Members are expected to uphold them.

Our Mission
: “Create the Extraordinary”

Our Vision
: “We create spectacular worlds that immerse, inspire and connect you. We don’t perform magic; we create it with excellence.”

Our Values
: “Blaze the Trail, Together We Win, All-In on Service”

Our corporate social responsibility framework, People Planet Play, represents our continuous dedication to enhancing economic development, uplifting the wellbeing of our Team Members and their families, and making positive contributions to the communities we operate in.

The Security Officer's main function is to provide a friendly and safe environment for our guests and team members while protecting company assets.

• Responsible for maintaining security protection on property, including money transactions, customer service, and performing command center/dispatch Functions.
• Check IDs and ensure all guests are at least 21 years of age to enter the casino.
• Observe and report disruptive or intoxicated persons.
• Respond to security concerns in a prompt and efficient manner.
• Provide medical attention in emergency situations to guests.
• Provide assistance and service to guests and employees.
• Ability to effectively communicate over dispatch radio.
• Maintain an upbeat and positive demeanor in all interactions as well as maintain composure in handling difficult interactions.
• Comply with Iowa Racing and Gaming Commission Regulations and procedures.
• Comply with company regulations, policies, and procedures.
• Act as a role model to other employees and always presents oneself as a credit to the Company and encourage others to do the same.
• Performs all other related and compatible duties as assigned.

• Good oral and written communication skills including tact when dealing with difficult customers; must be fluent and literate in English.
• Ability to maintain extremely confidential information.
• General familiarity with investigative procedures.
• Valid driver's license preferred to drive security vehicle on the property when needed.
• Ability to respond calmly and make rational decisions in stressful situations with co-workers, guests, and vendors.
• Ability to compose clear, accurate, and concise reports.
• Must be able to listen and respond to visual and aural cues.
• Physically mobile with reasonable accommodations including ability to lift up to 50 lbs., and ability to push, pull, reach, bend, twist, stoop and stack.
• Must be able to run on level surfaces, as well as, up and downstairs.
• Ability to stand for extended periods of time.

Harrah’s Council Bluffs, Horseshoe Council Bluffs, the Mid-America Center, and the Hilton Garden Inn, all part of Caesars Entertainment’s expansive portfolio, are looking to bring the best talent from around the area to the Empire. We know that excellent service begins with our team members, which is why we are all inspired by the company’s Mission, Vision, and Values and why we strive for greatness each and every day.

From providing the best gaming experience with two casino properties to offering two hotels with varying amenities, and convention, meeting, and entertainment space perfect for events big and small, our teams and properties are here to serve the Council Bluffs‑metro area no matter the need.

We believe in delivering family-style service—an approach that fosters warmth, connection, and a genuine sense of belonging. Our team treats every guest and colleague with the same care and hospitality we would extend to family, creating a welcoming environment built on respect, teamwork, and personalized attention. Whether assisting customers or collaborating with coworkers, we prioritize service that is thoughtful, supportive, and rooted in genuine relationships.

These statements are intended to describe the general nature and level of work…