Case Manager III - Heartland Homes PSH

Case Manager III (evening) - Heartland Homes PSH

At Heartland Family Service, we are committed to building a culture that is trauma informed and values and celebrates diversity and inclusion. We believe this allows for better service delivery and innovation, as it encourages our employees to bring various experiences and uniqueness to the workplace.

Trauma Informed Care is an approach to engaging people with histories of trauma that recognizes the presence of trauma symptoms and acknowledges the role that trauma has played in their lives. Trauma Informed Care also acknowledges the effects of working with trauma survivors on our workforce and seeks to build collaborative and supportive working environments and relationships.

If you believe in our mission of creating healthy families and communities, and like a fast pace, collaborative and team-oriented environment, then Heartland Family Service is the agency for you.

SUMMARY DESCRIPTION OF WORK

The Heartland Homes program provides facility-based Permanent Supportive Housing in the form of long-term financial assistance and supportive services using a Housing First model to individuals and families experiencing long-term homelessness and those who have a disability. This program has two facilities located in Council Bluffs, IA that this position would work out of. Heartland Homes targets families with high service needs, providing intensive case management services.

The Case Manager will work to assess, verify eligibility, and provide long-term case management/ supportive services to clients in the program. The Case Manager also works closely with the Property Manager.

Compensation: between $19.74 and $23.54 per hour (wage is determined by total years of relevant experience)
Work Schedule: 37.5 hours per week (flexible with evening/weekend hours: 5pm-12:30am)

• Bachelor’s Degree in Social Work or Human Service field, and two years direct care experience in Human Services preferred; or equivalent
• Valid Driver’s License and acceptable driving record

Essential Duties and Responsibilities

• Assist daytime Case Manager with conducting assessments to accept, deny and refer applicants
• Assists in verifying and documenting the eligibility of applicants and maintaining comprehensive service records for all approved clients.
• * Assist the clients in identification of strengths, needs and goals, including meeting obligations of tenancy to maintain their home and reducing risk of harm to themselves and others.
• Assist clients in increasing financial security by accessing, maintaining or improving employment and/or benefits.
• Provides, either directly or by referral to other agencies, planned and crisis response services to meet the needs of the household including concrete supports, interventions to reduce stress and mitigate trauma histories.
• Teach/coach clients to develop communication and self- advocacy skills.
• * Ensures safety and security measures for in-home services are followed.
• * Ensure required information is collected, entered into prescribed formats, and reported in a timely manner – as outlined by Federal funding and internal reporting guidelines.
• Maintains accurate and timely documentation, including service records, case notes, and incident reports.
• * Develops and maintains positive working relationships with clients, referral sources, and others encountered in the course of work.
• * Provides problem solving and crisis intervention services to empower clients to develop self-sufficiency.
• Monitors security cameras to ensure clients are adhering to their lease as well as client and facility safety.
• Regularly inspects and conducts routine walkthroughs of Transitions and Heartland Homes facilities to:
  • Ensure safety and security measures of Transitions and Heartland Homes facilities are in place and operating.
  • Coordinate completion of repairs to facilities according to Heartland Family Service policies and procedure
  • Perform, as needed, routine janitorial tasks in public/common areas to include ensuring regular cleaning of bathroom, floors, vacuuming, trash removal and window cleaning.
• Demonstrates knowledge of current community and Heartland Family Service programs and…