LTSS Service Coordinator-Western Iowa

LTSS Service Coordinator

Candidate must reside in one of the following locations:

• Polk
• Ida
• Cherokee
• Pottawattamie
• Story
• Adair
• Woodbury
• Webster
• Harrison
• Shelby
• Carroll
• Crawford
• O'Brien
• Plymouth
• Marion
• Adams
• Mills
• Washington
• Dickinson
• Clay

This field‑based role enables associates to primarily operate in the field, traveling to client sites or designated locations as required, with occasional office attendance for meetings or training. The role requires residing within a reasonable commuting distance of the base location; otherwise, it will not be considered.

• Conduct face‑to‑face program assessments using predefined tools, applying motivational interviewing techniques to identify and evaluate individual waiver needs (LTSS/IDD, BH, PH).
• Use tools and predefined identification processes to spot members with clinical health care needs, coordinate their cases with interdisciplinary teams, and serve as the single point of contact.
• Manage non‑clinical needs of members with chronic illnesses, comorbidities, or disabilities to ensure cost‑effective use of long‑term services and supports.
• Document short‑ and long‑term service and support goals with the member’s chosen care team, including caregivers, family, natural supports, service providers, and physicians.
• Identify members who may benefit from alternative service levels or other waiver programs.
• Serve as mentor, subject matter expert, or preceptor for new staff, assisting with formal training and participating in process improvement initiatives.
• Submit utilization/authorization requests to utilization management with supporting documentation aligned to the care plan.
• Report critical incidents to appropriate internal and external parties (state and county agencies such as Adult Protective Services, Law Enforcement).
• Assist and participate in appeal or fair hearings, member grievances, appeals, and state audits.
• Travel to worksites and other locations as necessary.

• BA/BS degree and a minimum of 2 years of experience working with a social work agency; or an equivalent combination of education and experience.
• Specific education, years, and type of experience may be required based on state law and contract requirements.

• BA/BS degree in a health‑care related field preferred.

Job Level: Non‑Management, Non‑Exempt

Workshift:
Not specified

Job Family: MED >
Medical Ops & Support (Non‑Licensed)

Elevance Health is an Equal Employment Opportunity employer. Qualified applicants will receive consideration for employment without regard to age, citizenship status, color, creed, disability, ethnicity, genetic information, gender (including gender identity and gender expression), marital status, national origin, race, religion, sex, sexual orientation, veteran status, or any other status protected by applicable federal, state, or local laws. Applicants who require accommodation to participate in the job application process may contact <

for assistance. Qualified applicants with arrest or conviction records will be considered in accordance with all federal, state, and local laws.

Prospective employees required to be screened under Florida law should review the resources at HB531 - Florida Agency for Health Care Administration.