Commercial Support Manager

Commercial Support Manager

Location: Head Office, Courtenay BC
Salary: $75,000 - $85,000/year

Where Work Meets the Wild West Coast

At Nootka Marine Adventures, we take pride in providing exceptional service and unforgettable experiences for ourguests. We operate three premier resortson Vancouver Island’s rugged west coast:
Moutcha Bay Resort, Nootka Sound Resort, and Newton Cove Resort.

We are dedicated to preserving the timeless art of sport fishing while nurturing the next generation of anglers. Our mission is to provide an unparalleled luxury fishingexperience that not only immerses our guests in the natural beauty of oursurroundings but also instills a deep appreciation for fishing and the environment.

Do you thrive on bringing order to complexity?

Are you the person who naturally keeps projects moving, teams aligned, and priorities on track?

As our Commercial Support Manager
,you'll be the operational leader behind the Commercial Department. Working alongside the Commercial Manager, you'll ensure the department runs smoothly by coordinating people, projects, systems, events, and priorities.

If you enjoy being the conductor of theorchestra rather than one of the musicians, this role is for you. You'll createthe structure, coordination, and accountability that allows the Commercial Department to perform at its highest level.

You'll make sure the right people are doing the right work at the righttime while removing obstacles, improving processes, and keeping everythingmoving forward.

Leading the Reservations and Sales team, youwill coordinate commercial initiatives, oversee key systems and reporting, andact as the operational backbone that allows the Commercial Manager to focus onstrategy, partnerships, and business growth.

• Lead the day-to-day coordination ofthe Commercial Department, ensuring priorities remain on track.
• Partner with the Commercial Manager toturn strategy into actionable plans, timelines, and deliverables.
• Act as the operational lead when the Commercial Manager is unavailable.
• Serve as the central point of coordination between Commercial Operations and Resort Operations.
• Lead and support the Reservations and Sales team through coaching, scheduling, and performance management.
• Coordinate departmental meetings,assign action items, and follow through to completion.
• Monitor workloads, competing priorities, and deadlines while keeping projects moving forward.
• Coordinate commercial projects fromplanning through successful execution.
• Organize and oversee trade shows,fishing derbies, hosted events, FAM tours, and other commercial initiatives.
• Maintain oversight of commercialsystems including reservation software, CRM, Microsoft 365, SharePoint, andAI-enabled tools.
• Identify opportunities to improveworkflows, systems, and operational efficiency through process improvements and technology.
• Develop and maintain departmentaldocumentation, SOPs, templates, guidebooks, and knowledge resources.
• Ensure commercial materials, pricing information, proposals, and presentations remain accurate and up to date.
• Prepare and monitor departmental reports, dashboards, forecasts, and KPI reports.
• Identify trends, gaps, and operationalrisks, providing recommendations to improve performance.
• Support budget tracking, vendorcoordination, invoices, and commercial administration.
• Build strong working relationships across departments to ensure effective communication and collaboration.
• Hold team members accountable forcommitments while fostering a positive, high-performing culture.
• Continuously improve the structure,organization, and effectiveness of the Commercial Department by ensuring theright people, systems, and processes work together seamlessly

• 5+ years of experience in tourism,hospitality, administration, reservations, project coordination, or a related field.
• Previous leadership or supervisory experience.
• Exceptional organizational and project management skills.
• Experience managing multiple priorities and competing deadlines.
• High proficiency with Microsoft 365and commercial technology platforms.
• Strong analytical, reporting, and documentation skills.
• A continuous improvement mindset withthe confidence…