Customer Service Account Representative - Mobility

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Full Time CS/Order Mngt Rumford, RI, US

5 days ago Requisition

Salary Range: $25.00 To $27.00 Hourly

The Customer Service Account Representative enhances the customer experience by providing exceptional support to key accounts. This role involves managing customer accounts and portals to ensure seamless service delivery and maintaining clear, professional communication through various platforms.

• Maintain assigned customer accounts and portals.
• Provide clear communication with customers and igus colleagues related to these accounts via various platforms including but not limited to Teams, email, phone and in-person visits.
• Ensure all communication is courteous and professional.
• Accurately and timely enter orders, return authorizations, change notes, and other pertinent information into the computer, following company processes and procedures.
• Keep all pricing updated and accurate by working directly with the product managers.
• Keep accurate and timely records of customer orders, pricing, conversations, complaints, and actions taken, in accordance with company processes and procedures.
• Answer incoming phone lines and assist customer service when needed.
• Perform other office, clerical, and administrative duties as assigned by management.

Education and Experience:

• High school diploma or equivalent required.
• Previous experience in customer service, account management, or a related field.
• Skills and Abilities:
• Excellent verbal and written communication skills.
• Strong organizational and time management skills.
• Proficiency in using communication platforms such as Teams, email, and phone.
• Detail-oriented with strong data entry skills.
• Strong problem-solving skills and the ability to handle customer complaints and issues effectively.
• Other Requirements:
• Ability to work independently and as part of a team.
• Willingness to learn and adapt to new processes and procedures.

• Competitive base salary with ongoing growth opportunities
• Complete benefits package:
  • co. paid HSA medical plan
  • co. paid dental
  • co. paid life
  • long term disability insurance
  • 3% safe harbor retirement company contribution
• 20 Paid Time Off days per year, plus 9 holidays