Veterinary Receptionist

We are seeking an experienced, compassionate, and highly organized Lead Customer Service Representative to join our fast-paced veterinary hospital. This role is ideal for someone who thrives in a busy environment, enjoys helping clients and pets, and is skilled at guiding a team to deliver outstanding customer service.

As the Lead Customer Service Representative, you will serve as the primary point of contact for clients, oversee front desk operations, and support the hospital's administrative flow to ensure an efficient, positive experience for both clients and staff.

• Provide exceptional client service through in-person interactions, phone calls, emails, and online communication.
• Manage appointment scheduling, check‑ins, and check‑outs efficiently.
• Oversee client billing, payment processing, estimates, and invoice accuracy.
• Coordinate communication between clients, technicians, and doctors.
• Maintain reception area cleanliness, organization, and professional appearance.
• Assist with hospital communications, inventory coordination, and administrative tasks as needed.
• Handle escalated client concerns with professionalism and empathy.

• Knowledge of veterinary terminology, services, and appointment types.
• Strong multitasking abilities in a high‑volume environment.
• Excellent verbal and written communication skills.
• Competency with veterinary software systems (e.g., Cornerstone, ezyVet, Avimark, etc.).
• Compassionate, patient, and comfortable working in an environment that includes pets, emergencies, and emotional situations.

• Competitive pay based on experience
• Performance bonuses and 401(k) matching
• Student loan assistance
• Health, dental, vision, and life insurance
• Mental health resources
• Opportunities for professional growth, continuing education, and career pathing
• A supportive, collaborative team culture focused on high‑quality care and belonging
• These benefits apply to full‑time employees only

• $18‑$22/hr based on experience