Project Manager, Retail Network Transformation

Project Manager, Retail Network Transformation

The Project Manager, Retail Network Transformation is responsible for managing projects within an organization’s corporate departments or functions. The role involves planning, executing, and delivering projects related to areas such as finance, human resources, marketing or legal. You will collaborate with cross‑functional teams, stakeholders, and vendors to ensure project success. They develop project plans, manage project timelines and budgets, and monitor project progress.

Additionally, they communicate project updates to stakeholders, manage risks and issues, and ensure project objectives are met.

We are seeking a highly organized and proactive Project Manager to support the delivery and execution of Retail Network Transformation initiatives aimed at optimizing our branch network. This role will work cross‑functionally with teams such as Properties, Leasing, Design, Branding, and external vendors to ensure seamless delivery of branch transformation projects. Clear and consistent communication with internal stakeholders is essential, as is the ability to travel across states within the Citizens footprint.

• Develop and maintain comprehensive project plans for branch openings, closures, relocations, redesigns, and size reductions.
• Collaborate with the Properties team to execute transformation activities and manage related internal kick‑off communications.
• Create and manage project status reports with a focus on customer impact and expectations.
• Coordinate internal hand‑offs to ensure timely completion of both customer‑facing and internal deliverables.
• Provide regular updates to management throughout the project lifecycle.
• Support special projects and new initiatives as assigned, including process improvement efforts.
• Oversee safe deposit communications for both colleagues and customers, ensuring strict compliance with all regulatory requirements and timelines.

• Significant experience leading retail branch initiatives, including new branch openings, closures, relocations, and renovation projects.
• Demonstrated success in delivering results independently while knowing when to elevate issues.
• Proven experience in project management with the ability to manage multiple complex projects simultaneously.
• Willingness and ability to travel up to 50%, including overnight stays.
• Strong verbal and written communication skills.
• Proficiency in Microsoft Office 365, with intermediate skills in PowerPoint and Excel.
• Experience working across business lines to implement change.
• Exceptional attention to detail and commitment to high‑quality outcomes.
• Ability to work independently and collaboratively in a fast‑paced environment.
• Strong relationship‑building skills with internal and external stakeholders.
• Ability to clearly communicate issues, opportunities, and recommendations tailored to the audience.
• Excellent organizational and time‑management abilities.

• Familiarity with retail branch operations and customer experience.

Hours per Week: 40

Work Schedule:

Monday‑Friday

The salary range for this position is $92,000‑$127,000 per year. Actual pay is based on various factors including but not limited to the budget, work location, and relevant skills and experience. We offer competitive pay, comprehensive medical, dental and vision coverage, retirement benefits, maternity/paternity leave, flexible work arrangements, education reimbursement, wellness programs and more. Note, Citizens’ paid time off policy exceeds the mandatory, paid sick or paid time‑away policy of the very local and state jurisdiction in the United States.

For an overview of our benefits, visit

Citizens, its parent, subsidiaries, and related companies (Citizens) provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to age, ancestry, color, citizenship, physical or mental disability, perceived disability or history or record of a…