Zone Manager

The Zone Manager will partner with and assist the Assistant Manager and General Manager in the operation of store(s) through leadership, managing, training, coaching and mentoring fellow associates to deliver a first‑class customer experience relative to service and in‑store execution.

• Demonstrated selling experience in a fast‑paced, service‑oriented retail setting: excellent understanding of the company standards, processes, policies and practices.
• Demonstrated ability to train, coach and mentor a team of sales associates on customer service and standards, processes, policies and practices.
• Demonstrated ability to provide supervisory guidance to a team and instill trust.
• Supervisory work; significant interpersonal relationship skills.
• Must be able to perform a 45‑hour minimal weekly work schedule. Zone Managers at Paradies Lagardère are responsible for the daily execution of the companies Mission Statement, which includes providing First Class Service to every customer. Zone Managers perform training functions, direct execution of merchandising standards and provide overall Zone supervision within the shops. A Zone Manager is assigned specific leadership responsibilities within Zone(s), terminal(s), or other support areas.
  
  They provide assistance and support to the management team in achieving the goals in sales and service.

• Exceed First Class Service standards and behavior with every customer, business partner and peer
• Model company service standards and behaviors with every customer; efficiently resolve escalated customer and associate inquiries in accordance with the company’s policies and procedures
• Perform all register, cash handling and loss prevention functions in accordance with Standard Operating Procedures
• Facilitate opening and closing procedures for all stores
• Resolve basic IT/register issues and escalation as necessary
• Ensure a safe working environment; inspect and correct work areas on a regular basis; report all workplace injuries and concerns immediately
• Prepare for and participate in inventories; verify high risk counts
• Direct the replenishment of merchandise/supplies, maintain stockroom organization and engage in receiving functions
• Ensure store merchandising standards are consistently executed per the company guidelines
• Coordinate, monitor and align team resources to maximize sales and service potential
• Achieve sales goals by adhering to company performance metrics, implementing promotional programs and executing special events
• Communicate daily with the team; look for additional ways to drive business through product, processes or people
• Direct, coach and train associates in their daily job assignments
• Represent and support the company by fostering strong business relationships within the airport community
• Serve as Manager on Duty providing leadership during assigned shifts
• Monitor and address performance issues in a timely manner through partnership with AGM or GM
• Contribute feedback on associate reviews and provide input on associate counseling
• Other duties as assigned

• High school diploma or equivalency required
• Ability to work various shifts in a 7/365 day team oriented environment
• Excellent customer service skills and ability to communicate effectively using the English language
• Strong interpersonal/organizational skills with ability to motivate others
• Self‑starter able to prioritize various tasks and adapt to unexpected situations simultaneously
• Proficiency required in reading, writing, mathematics, cash handling/reporting
• Computer literacy and working knowledge of MS Office preferred
• Ability to pass the Federal Criminal History Records Check, Paradies Background Check, and the applicable Department of Transportation requirements
• Standing for long periods of time and the ability to work in environments with varying temperatures
• Ability to lift a minimum of 40 lbs., perform essential job functions such as standing, bending, reaching, climbing a ladder, and walking long distances

Job Type: Full‑time

401(k) matching

• Health insurance
• Paid time off
• Vision insurance

• Supervisery: 2 years (Required)
• Customer Service: 2 years (Required)
• Day Shift (Preferred)
• Night Shift (Preferred)

• Warwick, RI 02886 (Required)

Zone Managers are leaders that drive sales, service, and operational excellence in the Location. This role is a key to bringing our mission of ensuring First Class Service to our customers and business partners to life. A Zone Manager will perform some coaching/training functions, direct the execution of merchandising standards and provide overall Zone supervision during assigned shifts.

This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.