Head of Hospitality & Events Operations

Head of Hospitality & Events Operations | Professional Football

Sporting Jobs are exclusively partnering with an ambitious professional football club in the North West to recruit a Head of Hospitality & Events Operations.

This is an outstanding opportunity to join a progressive football club that is continuing to invest in its matchday experience, hospitality offering and non‑matchday events business. As the club looks to maximise the potential of its stadium and grow commercial revenues, this appointment will play a central role in delivering exceptional experiences for supporters, partners and corporate clients alike.

Sporting Jobs has built a reputation for delivering executive search and recruitment solutions across the global sports industry, partnering with clubs, governing bodies, rights holders and brands to appoint outstanding talent. We’re delighted to be leading the search for this senior operational appointment on behalf of one of English football's most recognisable clubs.

We’re looking for an experienced hospitality leader who understands what great service looks like. Someone who can balance operational excellence with commercial awareness, lead large and diverse teams, and consistently deliver first‑class experiences across both matchdays and non‑matchday events.

Reporting into the senior commercial leadership team, you’ll oversee all hospitality and events operations across the stadium, ensuring every event is delivered safely, efficiently and to the highest possible standard.

This is a role for someone who thrives in a fast‑paced environment, enjoys leading people and takes genuine pride in delivering memorable customer experiences.

As Head of Hospitality & Events Operations you’ll be responsible for the operational delivery of every hospitality and events experience hosted at the stadium.

From premium matchday hospitality and executive lounges through to conferences, exhibitions, dinners, concerts and corporate events you’ll ensure every guest receives an exceptional experience whilst maintaining strong operational controls and commercial performance.

Working closely with colleagues across commercial, marketing, facilities, finance and football operations, you’ll lead a multi‑disciplinary team and continually identify opportunities to improve efficiency, service standards and profitability.

The role combines strategic leadership with hands‑on operational management, making it ideal for someone who enjoys developing people, improving processes and delivering outstanding events at scale.

• Lead the day‑to‑day operation of all hospitality and events across both matchdays and non‑matchdays.
• Ensure every event is delivered safely, efficiently and in line with the highest service standards.
• Take ownership of operational budgets, forecasting and financial performance across the department.
• Monitor costs, margins and operational performance, identifying opportunities to improve profitability.
• Lead, develop and inspire teams across hospitality, catering, events and public concourse operations.
• Work collaboratively with commercial teams to support revenue growth and enhance customer experiences.
• Build strong relationships with suppliers, contractors, partners, promoters and corporate clients.
• Champion a culture of outstanding customer service across every area of the operation.
• Introduce new processes and best practice to improve operational efficiency and guest satisfaction.
• Ensure full compliance with health and safety, licensing and all relevant operational regulations.
• Contribute to the club's long‑term hospitality and events strategy, supporting continued commercial growth.

You’ll already have significant leadership experience within hospitality, venue operations, events or stadium management and understand the importance of delivering consistently high standards in demanding environments.

Whether your background comes from professional sport, hotels, arenas, conference venues or live events, you’ll have a proven ability to lead people, manage budgets and deliver exceptional customer experiences.

You’ll ideally bring:

• Experience leading hospitality or events…