Housekeeping Shift Leader, CV7 7NH Housekeeping

The Manor Hotel is a vibrant and dynamic family business situated in the heart of Meriden. The business enterprise includes The National Motorcycle Museum & National Conference Centre and The Windmill Village Hotel, Golf Club & Spa.

We are looking for a passionate and experienced Housekeeping Shift Leader to work with our housekeeping team. You must have proven experience in working with high standards, working with a large, diverse team and also have great attention to detail. This is a fast paced role; with the main area of responsibility including supervising, leading and motivating the teams with a focus on dedication of the highest level of cleanliness.

You must have experience in a similar environment with the knowledge and confidence to deliver the role described below, combined with a passion for delivering exceptional service through your team.

• Support the smooth running of the housekeeping department, where all aspects of the guest experience are delivered to the highest levels.
• Work proactively to improve guest satisfaction and comfort, delivering a positive and timely response to guest inquiries and problem resolution.
• Assist with the assignment of rooms to housekeeping room operatives as instructed.
• Ensure bedrooms are inspected daily and are compliant with Company standards throughout, reporting all maintenance faults as soon as located to maintenance.
• Ensure that all hotel bedrooms, corridors and public areas are maintained to the highest standard of cleanliness at all times.

• Build and maintain effective working relationships with all key departments.
• Support departmental targets and objectives, work schedules, policies and procedures.
• Ensure consistently high operating standards in every area of Housekeeping, as identified by the hotels brand standards.
• Perform routine inspections of all Housekeeping areas.
• Ensure adherence and compliance to all legislation where due diligence requirements and best practice activities are planned, delivered and documented for internal and external audit; performing follow-up as required.

• Proven experience in housekeeping with excellent problem-solving capabilities
• A hands-on approach and lead-by-example work style
• Commitment to exceptional guest service with a passion for the hospitality industry

• Ability to find creative solutions, offering advice and recommendations
• Well organised and structured in your approach
• Ability to work in an environment that demands excellence, time and energy