Field Service Engineer; Gas​/Electric​/Solid Fuel

Are you a Field Service Engineer looking for a new and exciting challenge with a well-established Original Equipment Manufacturer?

Do you have experience working with heating appliances or have experience servicing similar equipment in the field?

Would you like to work for an established and growing manufacturer that values its employees with a proven track record of developing and promoting new staff who are investing in continuous improvement and driving innovation?

Reporting directly to the Customer Services Manager, you will work closely with the Service team. Your primary responsibility will be the completion of warranty and annual service work for Gas, Electric and Solid Fuel heating appliances.

The role will include diagnosing faults and repairing appliances in a timely and cost-effective manner.

• To be an ambassador for the company, creating a professional and courteous approach when dealing with customers
• To ensure all service and warranty calls are carried out in a professional, timely and accurate manner, ensuring that the issues are properly and fully resolved during the first visit
• To correctly identify the reason for the reported issue and determine whether that issue falls within a company manufacturing fault or an installation/user fault
• To upsell chargeable service work whilst on site and take payment using the supplied payment terminals

• CCN1, CONGLP1, CPA1 and GASSAFE qualifications or experience
• Experience with in the heating industry or servicing comparable equipment
• Happy to travel

BBBH
27645

We are an equal opportunities employer and welcome applications from all suitable candidates. The salary advertised is a guideline for this position. The offered remuneration will be dependent on the extent of your experience, qualifications, and skill set.