Lead Public Safety Dispatcher

the city of covina is accepting applications for the position of lead public safety dispatcher with the police department.

under general supervision, provides coordination and oversight of the activities of the public safety communications division including providing lead worker support, evaluate performance of assigned personnel, programs and operations. Participates in the work of civilian personnel responsible for the day-to-day operations in the commutations division. Receives and processes routine and emergency calls and alarms; dispatches public safety and public works field units as required;

provides pre-arrival instructions; enters, retrieves and uses data from various automated law enforcement information systems; coordinates with other emergency service providers as appropriate; assists in the training of less experienced personnel; learns applicable policies, procedures and work methods associated with assigned duties; performs other related duties as required.

the lead public safety dispatcher is a lead senior-level classification responsible for assisting with overseeing, directing, and coordinating a broad range of complex technical, administrative, and operational support functions within the public safety communications division. This position is distinguished from the public safety dispatcher classification by its advanced knowledge of records management operations, policies, procedures, and applicable regulatory requirements, as well as it expanded scope of responsibility and leadership authority.

The incumbent is responsible for ensuring adherence to established policies, procedures, and service standards; keeps superior informed on events affecting area of responsibility, particularly personnel problems, complaints, and other occurrences having an impact on the department or city.

receives general supervision from the administrative lieutenant and police support services manager. Exercises direct and indirect lead worker responsibilities and provides leadership guidance and support to public safety dispatchers.

• accepts lead worker responsibilities for the day-to-day operations of the public safety communications division; assists in the planning, coordination and assigning of work assignments, work schedules, reviews and participates in the work of assigned staff; assists in the training, motivation, and performance evaluation of assigned personnel; monitors staff activities to ensure adherence to safety standards, work quality, accuracy, and confidentiality requirements;
  
  and assists with reviewing, implementing, and updating policies and procedures.
• receives and processes routine and emergency calls and alarms; dispatches public safety and public works field units as required; provides pre-arrival instructions; enters, retrieves and uses data from various automated law enforcement information systems; coordinates with other emergency service providers as appropriate; assists in the training of less experienced personnel.
• learns and develops an understanding of applicable policies, procedures, and work methods associated with assigned duties.
• receives and enters calls for service in cad; dispatches and monitors the status of field units; interprets level of service needed through information obtained from field officers or citizens; retrieves information for officers from clets, including information on outstanding warrants; coordinates multi‑agency responses when necessary; transfers calls to appropriate agencies if warranted.
• informs the watch commander of calls in progress; maintains records of all pending and dispatched calls for service; receives information and calls for service from other law enforcement agencies; provides information to other agencies by telephone and teletype.
• monitors station security after hours; monitors the city’s alarm system and determines the appropriate response; assists in the care of juveniles; provides matron services when required.
• responds to questions and concerns from the general public, department staff and other agencies; takes and records…