Communications Technician

Position

Communications Technician I / II / III

911 Communications

Communications Team Leader

GD 12/13/14

Random P.S.

Non-Exempt

Full Time
- You Must Fill Out A Public Safety Application

Open until filled

Starting hourly rate of $23.89 DOQ

This is specialized work in receiving, processing, and dispatching calls and messages in the Communication Center on a shift basis. Work involves fast, efficient and accurate receiving, dispatching and processing a variety of both emergency and routine calls and messages and maintaining routing, clerical and fiscal records and reports. All work is performed in accordance with Communication Center rules and regulations.

Oral instructions are received from reports and records submitted.

Entry Level

• Total of two (2) years of experience as a full time communications officer; one (1) year with Covington
  - Newton County 9-1-1.
• Ability to independently perform duties as a call taker and able to work all radio dispatch positions.
• Basic Communications Officer Certification through Peace Officer Standards and Training Council
• Must obtain CPR certification within twelve months and maintain throughout the course of this assignment with the department.
• Emergency Medical Dispatcher (EMD) Certification
• GCIC/NCIC Terminal Operator Certification
• NIMS 100/700

• Total of four (4) years of experience as a full time communications officer; two (2) years with Covington
  - Newton County 9-1-1.
• Ability to independently perform duties as a call taker and able to work all radio dispatch positions.
• Knowledge and potential to lead the team in the absence of the team leader.
• NIMS 200/800 completed and passed within twelve months.
• Supervision Training
• Mental Health and Wellness/Stress Management
• Crisis Intervention Training (CIT)
• Approved and implemented Community Service Project

• Receives emergency calls.
• Asks caller to describe the nature of the emergency and asks follow up questions as necessary.
• Takes down location and personal information of the caller.
• Dispatches available emergency units to the proper location.
• Keeps callers on the line when necessary.
• Advises callers on proper course of actions, calms down, and documents their condition until emergency units arrive.
• Maintains logs of all calls and dispatched units.
• Enters call information and records into database.
• Accurately process and transmit information over a radio system.
• Provides emergency medical instructions and pre-arrival instructions to callers during crisis.
• Able to maintain control of an emergency call without assistance from a supervisor.
• Shift work, must be able to work rotating 12-hour shifts (include days, nights, weekends and holidays).
• Keep up with the location and safety of all emergency units, while simultaneously maintaining the radio and taking emergency calls.
• Other duties as assigned.

• Applicants must be 18 years of age or older with a High School diploma or equivalent.
• Applicant must be able to pass a Dispatchers skills assessment, Physical exam, Drug screen, Criminal background check, psychological exam, and voice stress test.

• Exhibits ability to remain calm in a crisis.
• Ability to think clearly and act quickly in emergency situations.
• Ability to secure necessary and pertinent information from persons under emergency situations.
• Demonstrates excellent listening skills.
• Communicates clearly and effectively.
• Pays close attention to detail.
• Exhibits strong organization abilities.
• Is capable of determining which emergency