Customer Service Representative - Covington, GA

Bridgestone Golf, Inc. is headquartered in Covington, Georgia and is the U.S. subsidiary of Bridgestone Corporation headquartered in Japan. Our mission is simple:
Bridgestone Golf serves dedicated golfers with superior quality golf equipment designed to maximize individual player’s golf experience and enjoyment.
* Provide professional and courteous telephone support to internal and external customers while adhering to the highest call quality standards.
* Ensure availability to accept inbound calls and complete outbound calls.
* Conduct outbound calls to establish and/or strengthen customer relationships with Bridgestone Golf (BSG).
* Receive, review, and process all order requests promptly and efficiently by thoroughly checking customer orders for pricing, accuracy, and compliance with company policies.
* Provide daily support to assigned Territory Sales Managers, by responding to emails and phone calls regarding order changes, inquiries, and statuses promptly.
* Develop and maintain an in-depth knowledge of BSG products, processes, and promotions and provide accurate information to customers.
* Accurately and promptly submit Customer Service Correspondence (CSC) requests for credits and rebills.
* Establish customer access on the Customer Web Portal.
* Issue and track Proof of Deliveries (POD) and Return Material Authorizations (RMA).
* Collaborate daily with Logistics, Sales, Marketing, and Credit departments.
* Resolve basic and complex order-related issues using problem-solving techniques, including the Five Whys methodology.
* Pull and review order-related reports on a daily and weekly basis.
* Create, update, and manage Excel spreadsheets and PowerPoint presentations.
* Provide backup support for other team members.
* Assist in training team members
* Consistently meet monthly performance goals.
* Perform additional duties as assigned.
* A supportive and engaging onboarding experience to ensure a smooth transition into our team.
* The opportunity to develop and grow, through training and regular mentorship.
* Corporate Social Responsibility activities.
* A truly global, dynamic and challenging work environment.
* Agility and work/life effectiveness and your long-term well-being.
* A diverse and inclusive team.
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