Field Service Tech Job Covington area,Georgia USA,Customer Service/HelpDesk

Overview

Job Location:

Heavy Machines LLC Covington - Covington, GA 30014

Position Type:
Full-Time/Part-Time

Education Level: High School

Travel Percentage:
Up to 50%

Job Shift: Day

Job Category:
General Labor

Responsibilities

Perform maintenance, repair and rebuilding jobs at customers job sites or locations in a safe, efficient and capable manner, in the least amount of labor hours necessary. As a field technician in direct contact with the customer, conduct must be such that the customer retains a good opinion of HMI and its service department.

Act as group leader when working in your assigned area with a multi-person assignment. Utilize personnel assigned to multi-person tasks so that special talents are exchanged. Multi-person tasks should be used for training, even at the expense of excessive travel.

Establish and maintain communication links with service manager and customer support center so that your location is known at all times.

Establish a routine travel pattern among assigned customers which will allow you to monitor customer reaction, convey knowledge gained through considerable experience, exchange ideas and observe any areas where special training may be needed.

Become personally involved in any situation where warranty work is required. Warranty work should be conducted only with the knowledge of the regional service manager and within the confines of company policy.

Provide thorough reports in a timely manner according to the established reporting system.

Utilize various training methods so that a continuous program is in effect to upgrade your professional skills.

Sell contract (including Gameplan) and HMIE services to your customers. Become involved in the team concept of customer support.

Utilize every customer contact as a continual training program to improve the ability of customer personnel to properly operate and maintain equipment.

Other duties may be assigned.

Qualifications

Good knowledge of math and general accounting procedures

Advanced knowledge of Microsoft office products

Excellent verbal and written communication skills

Must have solid organizational skills and strong ability to multi-task

Ability to work in a team environment

High school diploma or GED equivalent

Bachelor Degree

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