Centralized Servicing Representative II

At Lendmark Financial Services, we believe the success of our company is specifically attributable to the quality of our employees and their commitment to our customers. We value each customer and understand that people want to do business with people who care. That’s one way we differ from our competitors. We are proud of what we as a team have accomplished.

We will always strive for improvement, our motto since day one has been “Success is the only option.”Lendmark Financial Services offers a comprehensive benefits package for employees and dependents that includes medical, dental, vision benefits, paid time off, paid holidays, 401(k), life insurance, long-term disability, tuition assistance and an employee assistance program. We also offer optional benefits such as critical care, auto, home and pet insurance as well as other ancillary insurance options.

Summary:

The Centralized Servicing Specialist positions are responsible for providing support to branch and centralized operations, handling a variety of functions.

MAJOR DUTIES/RESPONSIBILITIES:

Operates the company’s Customer Service Toll-Free line; handling inquiries and concerns, asking for clarification to deal with each inquiry or concern promptly, and accurately to resolve customer questions, or transferring callers to appropriate parties for assistance

Provides entry-level support for the company’s Mobile App: assisting customers by troubleshooting registration issues, login issues, and password resets, escalating more complex issues to the appropriate team members

Responsible for entering all customer complaints, and credit disputes received via telephone, email, or mail, utilizing our complaint management software

Processing all returned mail, returned check letters, credit verification letters, or any other correspondence received

Proper handling of processing paid out contracts, and releasing liens in a timely manner, according to state law and company guidelines

Efficiently and accurately handles system related “help desk” tickets

Accurately posts all centralized payment handling; including but not limited to mail, electronic, repo payments, credit insurance, bankrupt trustee payments, and garnishment payments

Preparing daily banking deposit, balancing cash drawers each day, and other cashier related duties

Processing of modification requests from initial review to finalization

Taking lead on special projects and initiatives

Manages risk relative to position

All other duties assigned by Management

BASIC QUALIFICATIONS:

High School Diploma or comparable education (GED)2+ years customer service and/or consumer finance or related experience1+ years of call center experience

Detail oriented and ability to multi-task Excellent analytical and problem solving skills

Excellent communication and customer service skills

Proficient working knowledge of Microsoft Windows, Excel and Word Applications May require lifting of materials up to 15 lbs.

Ability to work with minimum supervision

Ability to work flexible hours, including evenings and weekends, as required

Strong problem-solving abilities with a focus on finding effective solutions COMPENSATION:

The salary range for this position is competitive based on the job duties as well as the specific Knowledge, Skills, Abilities and

Experience of the selected candidate.

This position is eligible for Quarterly Incentive compensation based on individual and company performance guidelines.

WORKING CONDITIONS:

Call Center – Office Hybrid If you are interested in a fast paced, high growth, team oriented and great culture environment, you'll enjoy a career with us!