Dental Office Assistant

Business Assistant | Dental Receptionist | Dental Care at Town Center

Dental Care at Town Center is looking for an experienced Dental Receptionist to join our hardworking and patient-focused team!

If you're organized, driven, excel at patient communication, and thrive in a fast-paced dental environment, we'd love to connect with you.

• Full-time opportunity
• Monday - Thursday: 7:45 AM - 5:00 PM
• Friday: 7:45 AM - 12:00 PM

• Dental front office experience required
• Dentrix experience is a plus
• Strong treatment coordination skills
• Schedule-focused with excellent attention to detail
• Experience managing accounts receivable (AR)
• Fast learner with strong critical thinking abilities
• Hardworking, dependable, and team-oriented
• Passion for delivering exceptional patient experiences

• Supportive and collaborative office culture
• Opportunity to make a positive impact on patients every day
• Stable, full-time schedule with Friday afternoons off
• Growth and development opportunities within a thriving practice

Heartland Dental was recently recognized by Newsweek for two awards:
America’s Greatest Workplaces and America’s Greatest Workplaces for Diversity in 2024. These prestigious honors come after the organization was reviewed among 1.5 million large and mid-sized companies in a nationwide study and achieved a 5-star rating for both awards.

• Greet and welcome patients as they enter the office to create a great first impression of our team
• Manage front office duties, including answering phones, checking office mail and email, communicating with patients and insurance companies
• Utilize Dentrix for patient scheduling and records
• Schedule and confirm appointments for multiple providers in the office
• File patient insurance claims and follow up on outstanding claims, verification of benefits and explanation of coverage
• Post insurance and patient payments and process accounts receivables
• Review treatment plan fees and payment options with patients
• Partner with the providers and team to implement Heartland Dental systems to optimize office potential

• Competitive benefits including health insurance, retirement savings plans, six paid holidays, and PTO (paid time off)
• Front loaded education and training, providing you the opportunity to develop to your full potential
• Opportunity to be a part of a secure company with 20+ years of industry leading experience that provides a stable career with unlimited growth potential
• Access to on-demand Daily Pay

• Experience working in a fast-paced and customer-centric environment
• Excellent communication and organizational skills
• The position will have access to minimum PHI necessary for performing job-related functions; regular HIPAA training, aligning with the specific role and responsibilities, will be required; and the individual will need to protect PHI and maintain data safeguards.

• 1+ years of experience in a dental or medical setting
• 1+ years of experience with insurance billing and accounts receivable
• Dentrix or other dental software experience

• Ability to perform essential duties satisfactorily with or without reasonable accommodation. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties of the position
• Prolonged periods sitting at a desk and working on a computer
• Must be able to lift up to 15 pounds at times
• Availability to attend virtual training sessions (or in-person) periodically throughout the year
• As part of our commitment to maintaining a safe and healthy environment for both team members and patients, a tuberculosis (TB) test is required for all new hires in dental office positions. This is a…