Data Center Technician, AWS Military Community

Description

This opportunity is for U.S. citizens who have served in the U.S. Armed Forces including Reserves, National Guard, and service member spouses.

Join our dynamic AWS team and become a critical guardian of global cloud infrastructure! You'll play a pivotal role in maintaining the heartbeat of the world's most innovative technology platform, ensuring seamless data center operations that power millions of businesses and services worldwide.

Data Center Technician position involves in-depth hardware and network diagnostics followed by physical repair as well as participating in an on‑call rotation.

AWS Infrastructure Services owns the design, planning, delivery, and operation of all AWS global infrastructure. We support all AWS data centers and all of the servers, storage, networking, power, and cooling equipment that ensure our customers have continual access to the innovation they rely on.

You’ll join a diverse team of software, hardware, and network engineers, supply chain specialists, security experts, operations managers, and other vital roles. You’ll collaborate with people across AWS to help us deliver the highest standards for safety and security while providing seemingly infinite capacity at the lowest possible cost for our customers.

Lower you, this is a night shift/overnight role:
It will require working overnight hours between approximately 6 pm–8 am. Work schedule may not be a standard 40‑hour week. Specific days and hours may vary depending on specific site and/or schedule needs.

NOTE:

Amazon does not sponsor immigration, including for H‑1B, TN, and other non‑immigrant visas, for this role.

NOTE:

Lump sum stipend will be provided to eligible candidates who relocate for this position.

• Perform server rack installations, hardware break‑fix on various components, troubleshoot network issues, respond to operational incidents that impact service availability, and carry out routine network, server hardware, and operating system repairs to contribute to the overall availability of AWS services.
• Serve as a primary contact point for both internal and external stakeholders, including engineers, software developers, vendors, and contractors.
• Perform on‑call duties and participate in scheduled maintenance and change management activities.
• Contribute to documentation and process improvement initiatives based on analysis of operational issues.
• Help interview, train and onboard new team members.

• Lifting and moving material up to 40 pounds each.
• Working in cramped and/or elevated locations.
• Bending, lifting, stretching, and reaching.
• Standing and walking for up to 8 + hours a day.
• Ascending and descending ladders, stairs, and gangways safely and without limitation.
• Work in an industrial environment.
• Work shifts longer than 8 hours to support 24/7 operations (covering both night and day shifts).

• Ability to travel to or commute between data center locations as needed.
• Willingness to temporarily work at alternative sites during training periods or until assigned facility is operational.
• Travel frequency will vary based on business needs and operational status of assigned facility.

Our Data Center Technician professionals, who have industry‑leading technical abilities and demonstrate a breadth of knowledge, take ownership of technical issues brought by their customer base, engaging other teams when needed to drive resolution. They show a strong aptitude for troubleshooting and problem solving, solve problems at their root and step back to understand the broader context, maintain service‑level agreements through proactive issue detection and reporting, act in the absence of direction or support, and improve effectiveness through process innovation.

Diverse Experiences – AWS values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed, we encourage applicants.

Why AWS? Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating—customers from the most successful startups to Global 500…