Network Deployment Technician, DCC Communities

AWS is looking for a Network Deploy Technician to join our growing team within infrastructure operations. You will work with minimum supervision in a dynamic environment to drive the stability and sustainability of our next‑generation networks and assist in the development of innovative ways to automate and scale our network.

The position’s responsibilities include scaling support of several data center locations and day‑to‑day assistance with capacity management. You will work closely with internal customers and external vendors to facilitate smooth project execution as directed by Network Leadership and Technical Project Managers. In addition to providing management and support of AWS’ vast network infrastructure, Network Deploy Technicians establish and follow best practices and refine operational procedures.

• Managing work and priorities through a ticketing system and workflows to complete customer requests and projects
• Collaborating with various stakeholders to remove project obstacles
• Troubleshooting networking, routing and interconnectivity issues, including patch panels and patch cords
• Specifying power and cooling requirements and ensuring hardware racking/stacking is completed for new equipment
• Participating in the migration, basic configuration and rollout of new or upgraded hardware

Traveling within and outside of the regional work area is required. You will be responsible for having a reliable personal vehicle and a valid driver’s license to travel within the regional work area, as company transportation will not be provided.

Our team has three primary tasks:

• Regularly lift and/or move up to 40 pounds; and participate in group lifts for 41+ pounds
• Ability to work in an environment that operates 24/7 with participation in primary responder rotation and after‑hours support as needed
• Working in cramped, elevated, and/or noisy environments
• Bending, lifting, stretching, reaching, standing and walking for up to 8+ hours a day
• Ascending and descending ladders, stairs, and gangways safely and without limitation

• 1+ years of computer networking experience
• 1+ years of Linux operating systems experience
• Bachelor’s degree in Information Technology, Computer Science, or a related field
• Experience in computer networking
• Experience working with Linux operating systems
• Can lift and rack equipment up to 40 pounds
• Experience with computer hardware troubleshooting and repair

• Can work in cramped spaces or in elevated locations while adhering to health & safety guidelines
• Experience dealing effectively with customers during problem resolution and operating efficiently under pressure
• Experience managing work and priorities through a ticketing system
• Experience with cabling infrastructure best practices and methodologies
• Experience working in a data center environment (racking and stacking gear, cable management, hot/cold aisle containment)
• Industry standard certification (CompTIA, CCENT, or Network+), or experience in a relevant field (e.g., Computer Science, Networking Engineering)
• Experience with network troubleshooting tools (telnet, test‑net connection, tracert, tracetcp, iperf, ntttcp, dig, and packet capture tools), or experience in managing and troubleshooting networks
• Knowledge of networking protocols such as HTTP(S), DNS, and TCP/IP

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