Data Center Technician, DCC Communities

Join our dynamic AWS team and become a critical guardian of global cloud infrastructure! You'll play a pivotal role in maintaining the heartbeat of the world's most innovative technology platform, ensuring seamless data‑center operations that power millions of businesses and services worldwide.

• Perform server rack installations, hardware break‑fix on various components, troubleshoot network issues, and respond to operational incidents that impact service availability.
• Serve as a primary contact point for both internal and external stakeholders, including engineers, software developers, vendors, and contractors.
• Perform on‑call duties and participate in scheduled maintenance and change‑management activities.
• Contribute to documentation and process‑improvement initiatives based on analysis of operational issues.
• Help train and onboard new team members.

• Ability to travel between data‑center locations as needed.
• Willingness to temporarily work at alternative sites during training periods or until assigned facility is operational.
• Travel frequency will vary based on business needs and operational status of assigned facility.
• Must be able to travel (over 50 miles) or commute (less than 50 miles) to active data‑center sites as required by business needs.

• Take ownership of technical issues brought by the customer base, engaging other teams when needed to drive resolution.
• Solve problems at their root and step back to understand the broader context.
• Maintain service level agreements through proactive issue detection and reporting.

• Regularly lift and/or move up to 40 pounds, and participate in group lifts for 41+ pounds.
• Work in cramped and/or elevated locations; bend, lift, stretch, and reach.
• Stand and walk for up to 8+ hours a day; work shifts longer than 8 hours to support 24/7 operations.

• High school or equivalent diploma.
• 1+ years of computer or server hardware troubleshooting or related IT experience.
• Work a flexible schedule including weekends, nights, and holidays.

• Knowledge of network design, protocols and Layer 1/2 troubleshooting.
• Associate’s degree in a relevant field (e.g., Computer Science, Networking Engineering) or equivalent experience.
• Experience in a data center or other critical environment.
• Experience managing work and priorities through a ticketing system.

Amazon is an equal‑opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, please visit (Use the "Apply for this Job" box below). for more information. If the country/region you’re applying in isn’t listed, please contact your recruiting partner.

The starting pay for this position is listed below. Final starting pay will be based on factors including experience, qualifications, and location. Starting Day 1 of employment, Amazon offers EAP, Mental Health Support, Medical Advice Line, 401(k) matching. Learn more about our benefits at