CAT Compact General Manager

From Georgia. For Georgia.Since 1914 Yancey Bros. Co. has proudly served as the authorized Caterpillar equipment dealer for Georgia, providing our customers with the highest quality sales, parts and service. From Caterpillar heavy and compact construction equipment to on-highway trucks, we remain committed to learning more about our customers, offering equipment and support to keep up with their changing needs. This all starts with our greatest asset…our employees.

As the CAT Compact Site Manager, you will ensure that stores are efficient, profitable, and customer focused. Managers consistently meet the needs of the unknown customer, construction companies, industrial and commercial customers, and homeowners. As a leader, you are responsible for making decisions about staffing, fleet mix, budgets, equipment rental, and sales. You will also be responsible for recruiting, coaching and developing the sales team in your Cat Compact site location.

• Ensure a high level of customer service is at or above the locations goal all employees of the branch
• Continue to increase the market penetration of the branch and increase revenue.
• Complete performance reviews on staff and hold a meeting with the individual to discuss strengths and weaknesses
• Hold monthly safety meetings to ensure that all employees understand the safety culture of the branch.
• Handle or assist in the resolution of customer service issues
• Review all contracts generated on a daily basis.
• Daily assess the need of fleet additions or subtractions ensuring that the location has the proper fleet mix.
• Assist in debt collections either by phone or in person visits.
• Interview, hire, and train employees; plan, assign, and direct work; apprise performance; reward and discipline employees; address complaints and resolve problems.
• Recruit, train, and develop the team on site for sales excellence to attain overall goals for market share, profit, and highest-level customer experience.
• Communicate job expectations and foster a collaborative climate driving employee engagement.
• Ensure employees complete required compliance training including equipment, safety, sales, and other soft skills training.
• Oversee and approve discount variance, coverage, compensation, customer entertainment, sales materials and promotions, and to maximize profitable sales.
• Serve as a liaison between the sales team, rental team, and service operations to communicate needs and operational issues encountered in daily sales operations and to recommend solutions.
• Be a leader in fostering One Yancey approach to align joint sales activities
• Maintain and provide regular updates on market status, store standing and key negotiations to management.
• Work through contract negotiation process for new and existing customers on pricing and concessions. Collaborate cross-functionally with other departments throughout the company to analyze issues impacting other divisions to ensure collaborations between all divisions for best / effortless customer experience.

Additional Responsibilities:

• Participate in required safety program and work in a safe manner.
• Additional duties as assigned by manager.

To be successful in this position you should have prior experience in sales operations, business planning, or sales support management. A detailed understanding of financial and operational impacts, as well as the ability to impact them, are vital to this role.

• Must have a high school diploma or equivalent experience.
• Bachelor’s degree or comparable professional experience.
• 3-5 years in a sales operation, business planning, or sales support management role.
• Prior experience as a Product Support Sales Representative or Machine Sales Representative preferred.

• Leadership
• Vision
• Drive
• Strong accountability and initiative
• Strong interpersonal and communication skills
• Advanced problem-solving capabilities
• Previous experience and demonstrated success in team leadership and leader development
• Selling skills to include Questioning Strategies, Gap Identification and Negotiation
• Excellent analytical, organization, and…