General Manager

Overview

Description:

This hotel is owned and operated by an independent franchisee, Arzoie Hotels. The franchisee is a separate employer from Marriott International, Inc. The franchisee solely controls all aspects of the hotel’s employment policies and practices, including hiring, firing, discipline, staffing, compensation, benefits, and all other terms and conditions of employment. If you accept a position at this hotel, you will be employed by a franchisee and not by Marriott International, Inc.

Position Summary:

The General Manager (GM) is responsible for the overall leadership, strategic direction, and financial performance of the hotel. The GM ensures operational excellence, guest satisfaction, brand compliance, and profitability while fostering a high‑performance culture aligned with Marriott’s core values.

• Leadership & Strategic Direction:
  Provide visionary leadership and direction for all hotel departments. Develop and execute business strategies to achieve revenue and profit targets. Foster a culture aligned with Marriott’s core values:
  Put People First, Pursue Excellence, Embrace Change, Act with Integrity, and Serve Our World. Build and maintain strong relationships with owners, corporate leadership, and community stakeholders.
• Financial Management:
  Prepare, monitor, and achieve annual operating budgets. Drive revenue growth through effective pricing, sales, and marketing strategies. Analyze financial statements (P&L, balance sheet, cash flow). Control operating costs while maintaining quality standards. Ensure compliance with financial policies and internal controls.
• Operations Management:
  Oversee all hotel operations including Front Office, Housekeeping, Food & Beverage, Engineering, Sales & Marketing, and Human Resources. Ensure compliance with Marriott brand standards and quality assurance requirements. Maintain high guest satisfaction scores and service excellence metrics. Oversee property maintenance, safety, and security standards.
• Sales & Revenue Growth:
  Collaborate with the Sales & Marketing team to maximize occupancy and ADR. Build relationships with corporate clients, travel partners, and local businesses. Monitor market trends and competitor performance. Implement revenue management strategies to optimize RevPAR.
• Talent & Culture:
  Recruit, develop, and retain top talent. Lead executive committee and department heads. Conduct performance evaluations and succession planning. Promote employee engagement and a positive workplace culture.
• Guest
  
  Experience:
  
  Ensure exceptional guest service delivery across all departments. Resolve escalated guest concerns promptly and professionally. Maintain strong online reputation and brand standards compliance.
• Compliance &
  
  Risk Management:
  
  Ensure adherence to local laws, health regulations, and Marriott corporate policies. Maintain safety programs and emergency procedures. Ensure data security and confidentiality standards are met.

• Bachelor’s degree in Hospitality Management, Business Administration, or related field (Master’s preferred).
• 8–15 years of progressive hotel management experience, with at least 3–5 years as a Hotel Manager or Director of Operations.
• Prior experience within Marriott-branded properties preferred.
• Strong financial acumen and P&L management experience.
• Proven leadership and team-building skills. Excellent communication, negotiation, and problem-solving abilities.
• Knowledge of revenue management systems and hotel technology platforms.

• PTO, Hotel Brand Discount.
• Starting at 60K

This company is an equal opportunity employer.