Agency Manager - State Farm Agent Team Member

Full Time in Covington - GA

Replies within 24 hours

• Opportunity for advancement
• Paid time off
• Vision insurance
• 401(k)
• Bonus based on performance

The Agency Manager is responsible for the day-to-day leadership, operational stability, and risk management of the agency. This role serves as the right hand to the Agency Owner, ensuring that issues are addressed proactively, the team is supported, and leadership is never surprised.

The Agency Manager absorbs pressure, escalates risk early, and acts in alignment with agency leadership at all times. This role is based on judgment, ownership, emotional resilience, and trust.

• Leadership & Alignment
  • Act in full alignment with the Agency Owner’s priorities and direction
  • Represent leadership decisions consistently and professionally
  • Escalate any information that could impact Revenue, Staffing, Retention, Culture or Compliance
  • Protect the agency from surprises by communicating early and clearly
• Decision-Making & Judgment
  • Make day-to-day operational decisions independently
  • Troubleshoot issues before escalating
  • Know what to esc...l
  • Document issues, actions taken, and outcomes
• Team Oversight & Support
  • Serve as the first point of contact for customer escalations, internal team concerns and workflow issues
  • Coach team members on expectations and professionalism
  • Address minor performance or conduct issues before they rise
• Operational Management
  • Oversee daily office flow and productivity
  • Ensure systems, tools, and vendors are functioning
  • Resolve operational issues without owner dependency
  • Maintain consistency in procedures and execution
• Emotional Leadership
  • Remain calm and solution-focused under pressure
  • Separate personal feelings from leadership responsibility
  • Handle conflict, feedback, and tension professionally
  • Model maturity, accountability, and resilience