Bather, Petsense

Overall Job Summary

Overall Job Summary
This position is responsible for supporting groomers by owning pet flow within the salon, including high-quality bathing services while ensuring the safety and comfort of every pet. The role supports salon operations by delivering an exceptional customer experience and maintaining a clean, organized work environment.

• Maintain regular and predictable attendance.
• Work scheduled shifts and have the ability to work varied hours, days, nights, weekends, and overtime as dictated by business needs.
• Take the initiative to support selling initiatives (TEAM):
• Thank the Customer
• Engage the Customer and/or Pet
• Advise products or services
• Make it Memorable
• Bathers perform a combination of duties throughout their day. Although daily tasks may vary, every bather must be able to perform all of the following accurately, efficiently, and safely on a regular basis without advance notice:
• Safe Pet Handling
• Bathing, Drying, Brushing and Combing all coat types
• Nail Trimming
• Ear Cleaning
• Customer Service Skills
• Demonstrate Professionalism
• Equipment Handling and Maintenance
• Ensures the safety and well-being of animals
• Inspects animals for external signs of parasites, disease or injury and reports findings to salon leader/groomer and pet owners.
• Practice Safety and Sanitization protocols.
• Sanitizes and maintains upkeep of all grooming tools and equipment to eliminate injury and spread of diseases to other pet clients.
• Support appointment scheduling, phone calls, and customer follow-up as needed.
• Maintains records of all pet clients to include services provided and vaccination records.
• Operate computer as needed.
• Recovery of store, if needed.
• Complete all documentation associated with any of the above job duties.
• Other duties as assigned.

Experience: Must be comfortable working with dogs of all sizes and temperaments. Ability to demonstrate patience and compassion for animals and confidence in pet handling.

Education: High school diploma or equivalent preferred. Any suitable combination of education and experience will be considered.

• Operate and use all grooming tools and equipment including bathing tubs, brushes, dryers, and bathing products such as perfumed shampoo and soaps.
• Communicate effectively with Team Members and customers.
• Display compassion with animals and treat them accordingly.
• Exhibit attention to detail.
• Read, write and count to accurately complete all documentation.
• Safely work around pets and pet waste.

• Working environment is favorable, generally working inside with moderate noise.
• Indoor floors and outdoor lots are generally hard surfaces (concrete, asphalt, etc.) with adequate lighting and temperature.
• Exposure to sharp grooming instruments, perfumed shampoos and soaps, pets, and pet waste.
• Exposure to wet conditions, particularly when bathing dogs.
• Work shifts vary from one store to another, but generally are no less than 4 hours and may exceed 8 hours.

• This position is non-sedentary.
• It is essential that you have the physical and mental stamina and ability to move throughout the distribution center and outdoor areas quickly and safely.
• Team members must have the physical and mental ability to perform all of the following tasks (with or without reasonable accommodation):
• Ability to move and transfer live animals, equipment, and merchandise weighing up to 50 pounds.
• Lift and carry pets generally weighing up to 75 pounds; ability to lift and carry pets weighing over 100 pounds with assistance.
• Ability to push and pull merchandise up to 2,000 pounds with the assistance of proper material handling equipment (e.g., pallet jack, dolly or U-boat).
• Ability to walk, stand and maintain a stationary position while grooming animals for a full shift.
• Ability to frequently move around the salon to groom and bath animals, clean, and maintain the salon for a full shift.
• Ability to safely access all areas of the store including selling floor, stock area, register area and the full salon including bathing area.
• Ability to utilize grooming instruments including shears and dryers.
• Ability to occasionally lift or reach overhead.
• Ability to stand, twist, bend, kneel, crouch, stoop and squat frequently to position oneself to groom and bath animals, clean shelves, stock merchandise and equipment as business needs dictate.
• Ability to constantly operate store equipment such as computer, cash register, and other store equipment.
• Ability to read, write, and count accurately to complete all documentation.
• Ability to utilize strong written and verbal communication skills to communicate effectively with team members and customers.
• Ability to handle and be in contact with live animals.
• Ability to successfully complete all training and certifications to care for live animals.
• Ability to successfully complete all required training.

This job description represents an overview of the responsibilities for…