Analyst , Complaint Investigation

NEW Full Time We are the people who give possibilities purpose

BD is one of the largest global medical technology companies in the world. Advancing the world of health® is our Purpose, and it's no small feat. It takes the imagination and passion of all of us—from design and engineering to the manufacturing and marketing of our billions of Med Tech products per year—to look at the impossible and find transformative solutions that turn dreams into possibilities.

This role is responsible for conducting and documenting complaint investigations for BD UCC products, including laboratory testing and root‑cause analysis. The position ensures investigations are completed accurately, efficiently, and in compliance with FDA and ISO requirements.

The role is onsite
, enabling hands‑on lab work, real‑time collaboration, and accelerated development through direct engagement with experienced investigators and cross‑functional teams.

• Conduct end‑to‑end complaint investigations, including evaluation, testing, root‑cause analysis, and documentation
• Perform laboratory testing in compliance with GMP/GLP standards
• Analyze data and develop clear, evidence‑based conclusions
• Manage complaint records to ensure accuracy, completeness, and timely closure
• Collaborate with manufacturing sites, suppliers, and Quality teams to resolve product issues
• Support regulatory compliance by ensuring proper complaint documentation and escalation per FDA/ISO requirements
• Operate, maintain, and troubleshoot laboratory equipment and testing instruments
• Communicate investigation findings to cross‑functional stakeholders
• Contribute to continuous improvement initiatives and team problem‑solving efforts

• Bachelor's degree in Science, Engineering, or related field
• 1‑3 years of experience in a regulated environment (medical device, pharma, or similar)
• Exposure to complaint handling, investigations, or quality systems
• Basic knowledge of FDA and ISO requirements
• Experience with data analysis and technical documentation
• Proficiency in Excel (pivot tables, VLOOKUP)
• Applicants must be authorized to work for ANY employer in the US. We are unable to sponsor or take over sponsorship of employment Visa at this time

• Hands‑on laboratory testing experience
• Experience with root‑cause analysis and complaint investigations
• ASQ certification (CQE, CQA, etc.)

• Strong analytical and problem‑solving ability
• Attention to detail and documentation accuracy
• Technical writing and communication skills
• Ability to manage multiple investigations and deadlines
• Collaborative mindset with ability to work cross‑functionally

While performing the duties of this position, the employee is regularly required to sit, stand, walk, and communicate effectively, including talking and listening. The role involves periodic movement within a laboratory or production environment to support testing, investigations, and collaboration activities. Specific vision abilities required include close vision, color vision, and the ability to focus on detailed work such as sample evaluation and data analysis.

The employee may occasionally be required to lift and/or move items weighing up to 25 pounds. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions of the role.

The work environment for this position is primarily office and laboratory setting with generally quiet to moderate noise levels. The role involves minimal exposure to manufacturing environments, which may include occasional noise, slight temperature variations, and limited exposure to chemical fumes under controlled conditions. The position requires the safe operation, handling, and maintenance of laboratory testing equipment and measurement instruments, in accordance with established safety and regulatory standards.

To find purpose in the possibilities, we need people who can see the bigger picture, who understand the human story that underpins everything we do. We welcome people with the imagination and drive to help us reinvent the future of healthcare. At BD, you'll…