Spec , Quality Assurance
Listed on 2026-09-01
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Quality Assurance - QA/QC
Regulatory Compliance Specialist, QA Specialist - Analyst/Manager, Quality Control - QC Analysts/Managers, Data Analyst
Quality Assurance Specialist
The Quality Assurance Specialist ensures that all interactions, processes, and deliverables meet established quality standards. This position is designed to monitor, evaluate, and improve service delivery, ensuring compliance with regulatory requirements and enhancing customer, process, and stakeholder satisfaction.
Responsibilities include:
- Monitor and evaluate interactions for adherence to quality standards.
- 60% - Develop and implement quality assurance processes and guidelines.
- 5% - Collaborate with training teams and/or management to address performance gaps and improve service quality.
- 15% - Prepare and present detailed quality reports to management and stakeholders.
- 10% - Identify opportunities for process improvement and recommend actionable solutions.
- 10%
Core competencies include:
- Attention to Detail
- Collaboration
- Customer Focus
- Continuous Improvement
- Accountability
- Analytical Thinking
- Building Agent Rapport
The role is responsible for ensuring compliance with quality standards across QTC-NA operations, providing input into quality strategy, and influencing process improvements.
The Quality Assurance Specialist influences quality practices within the QTC-NA teams and collaborates with cross-functional teams to improve service delivery.
The role directly impacts customer satisfaction scores, compliance metrics, and operational efficiency through quality monitoring and improvement initiatives.
Essential functions include the ability to review large volumes of data and interactions, prepare reports, and communicate findings effectively. Must be able to work in a fast-paced environment and manage multiple priorities.
Knowledge, skills, and abilities required include:
- Bachelor's degree in Business, Quality Management, or related field preferred.
- 2+ years of experience in quality assurance or similar role.
- Strong analytical and problem-solving skills.
- Excellent communication and interpersonal skills.
- Proficiency in MS Office and quality monitoring tools.
- Knowledge of regulatory compliance standards and best practices
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