Shift Leader - Store

Shift Leader - New Store Opening

Caribou Coffee

The Shift Leader is responsible for overall leadership and direction of the store in partnership with the General Manager or the Assistant General Manager. The Shift Leader ensures the team has a clear understanding of goals, expectations, products, cleanliness, new directives and guest connections during the shift.

• Demonstrates mastery of the DOING of Team Member with enthusiasm and excellence.
• Leads shifts that focus on team engagement and guest satisfaction with an unwavering commitment to “Make Fun Happen.”
• Think strategically about maximizing product sales and waste management.
• Demonstrate “total store vision” to take ownership of the look and feel of the store.
• Knowledgeable about daily deployment and associated roles and responsibilities.
• Consistently leverage effective communication on the floor during the shift.
• Identify team and guest needs and address situations before they become problematic.
• Understand the multiple priorities of the shift and effectively communicate and delegate objectives and tasks.
• Take ownership of the current shift and the following shift.
• Ensure the team is executing SOP and quality standards correctly and consistently.
• Actively coach and provide feedback to Team Members to ensure they bring their best DOING and BEING to their role.
• Train team on role responsibilities, product knowledge and promotional items.
• Perform administrative tasks with integrity and to completion, including bank deposits, inventory, store product orders, and others as assigned.
• Actively develop Team Members and discuss career and professional growth.
• Bring the Core Values to life in all actions:
  Support One Another, Make Fun Happen, Be Yourself, Take Ownership, Serve With Love.
• Take ownership of personal impact on others and manage how they show up.
• Demonstrate confidence and own decision-making responsibilities as Manager on Duty.
• Remain resilient under pressure and bring calm in critical moments.
• Bring joyfulness to leading the team, serving guests, and being a community member.
• Seek to be of service and create success for others.
• Bring enthusiasm and curiosity to being a subject matter expert and help others grow.
• Demonstrate humility and curiosity needed to lead a diverse group of people and show eagerness to grow and learn.
• Give powerful feedback and aim to make the biggest difference by coaching the team from commitment, not compliance.
• Take ownership and eagerness to make a positive impact on others.
• Seek to create an inclusive and inspiring culture on every shift with every team member.
• Take full ownership of own development and actively seek feedback and growth opportunities.

Required:

• At least 1 year of leadership, restaurant, retail or customer service experience or be properly trained and approved by Caribou Coffee to take responsibility as a Shift Leader.
• Ability to work at least one of the following: early mornings, evenings, some holidays and/or weekends.
• Must be at least 18 years of age.

Preferred:

• High school diploma or GED equivalent.
• A valid driver’s license and reliable transportation.

Hearing, speaking, seeing, bending, reaching, and lifting up to 50 pounds. The position requires standing for 4 to 8 hours. These requirements may be accomplished with or without reasonable accommodations.

The duties of this position may change from time to time. Caribou reserves the right to add or delete duties and responsibilities at the discretion of Caribou or its managers. This job description is intended to describe the general level of work being performed and is not all-inclusive.

Caribou Coffee Operating Company, Inc. and its affiliates are proud to be Equal Opportunity Employers to all applicants for employment and prohibit discrimination and harassment of any type based on any characteristic protected by federal, state or local laws. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status.

If you have a disability or special need that requires accommodation, please let us know.